Job Description As an Account Manager, you will be responsible for day-to-day client support activities. Advanced communication and organization skills are needed to act as the point person for managing accounts, This will include managing the resolution status of routine to complex requests related to our clients' benefit plans, setting up new plans, optimizing plan changes, analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions. Excellent organization, time management and multitasking skills ensure the right teams are engaged, timely issue resolution is occurring, root cause analysis occur for prevention and to ensure timely resolution of issues, while provide superb customer service.
Additionally, you will be required to demonstrate a high level of quality in client service through the execution of accuracy, responsiveness, reliability and professionalism on every interaction in a fast-paced account management environment. In this Account Manager role, you will also be provided 5 to 6 weeks of intensive training.
Must be able to travel up to 30%. Travel may require but is not limited to flights, overnight stays, local travel, travel on short notice and other travel deemed necessary by the Company
Required Qualifications - 1+ year of experience in a client/customer service based environment or in a previous Account Manager role
- 1+ year of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications
Preferred Qualifications Prior Insurance, Healthcare or benefits experience preferred
Knowledge of Prescription Benefit Management (PBM) industry
Prior experience with multiple intranet and extranet systems, CRM, or adjudication platforms (ASA400 knowledge is a plus)
- Excellent verbal and written communication skills
- Excellent organization, time management and multitasking skills (able to track and manage issues, ensure the right teams are engaged, facilitate comprehensive and timely issue resolution, conduct root cause analysis, etc.)
- Experience with Medicare Part D Plans
Education Bachelor's Degree required
Business Overview It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or email@example.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.