Job Description Coordinator, OTCHS provides assistance and support to internal colleagues and teams within the organization regarding complaints, escalations, inquiries, and directional guidance regarding incoming customer calls and written communications. The Coordinator, OCTHS Representative is also responsible for mentoring, training agents and handling escalated customer concerns and health plan inquiries. This role is responsible for making sure that customer service and support are properly given to both internal and external customer contacts. The ideal candidate must be able to triage tasks, balance efficiency with accuracy, work both independently and as a team in a fast- paced environment. This role requires strong leadership with high caliber organizational skills, as well as highly effective written communication skills that are representative of CVS Health.
Required Qualifications 1. 1-3 years of experience in retail healthcare or similar service industry. 2. Strong comprehension, critical thinking, and problem solving skills with the ability to think under pressure. 3. Strong oral and written skills with emphasis on grammar, editing and proofreading skills ensuring little to no re-work is needed. 4. Outstanding organizational and planning skills with demonstrated ability to prioritize workload and follow up. 5. Must have a good sense of urgency, dedicated to meeting the expectations and requirements of both internal and external customers under tight timeframes. 6. Highly computer literate and proficient in Microsoft Office, including word, excel, access and PowerPoint. 7. Possess skills in training delivery (facilitation, presentation, and e-learning) 8. Self-starter with strong initiative, energy and accountability with the ability to work both autonomously and in a team environment
Preferred Qualifications 9. Year in training delivery, public speaking or other comparable experience (or equivalent). 10. 2 + years of call center knowledge/experience across multiple programs.
Education Verifiable High School diploma or GED is required. Bachelor preferred.
Business Overview It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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