Mgr., Quality Improvement - Greenville, North Carolina
Professional Diversity Network
Greenville, NC, USA
WellCare Health Plans
Conducts oversight and management of Accreditation initiatives, state and regulatory quality compliance, HEDIS and quality improvement initiatives for PiPs, QiPs, QIA's, delegation audits and external quality reviews. Applies medical knowledge and analytical skills to effectively and efficiently coordinate quality activities and improve performance metrics of organizational goals.
Department: Health Services
Reports To: Senior Director Quality Improvement
Location: Greenville, NC
Develops, implements and maintains a standardized quality management plan and program to ensure compliance with external regulatory and accreditation requirements.
Establishes and maintains tracking and monitoring systems for health care quality improvement activities according to regulatory requirements, accreditation standards, policies and procedures and contractual agreements.
Ensures high risk, high volume, and unusual events are monitored concurrently and retrospectively as they occur.
Researches and develops performance measurement and outcome studies to assess and improve the health status of the membership. Plans, organizes and manages the design, development and analysis of a wide variety of topics relevant to health care services.
Designs and develops methodologies for preventive care and health care evaluations. Researches and documents current health care standards for use in study design and methodologies. Conducts preventive studies to evaluate the continuity and coordination of care and to assess the quality and utilization of health care services. Provides assistance and guidance to clinical staff with regard to study design, methodology, data analysis and reporting.
Manages and evaluates performance of staff related to clinical and health care services performance improvement activities. Provides department orientation to new staff and ongoing staff development to the entire department.
Coordinates guidelines, studies and performance improvement activities in concert with the utilization management, quality management, pharmacy services, case management and disease management programs.
Maintains a knowledge base of HEDIS requirements and implementing clinical performance methods to improve HEDIS performance.
Prepares, compiles, reviews and submits monthly and quarterly reports for quality committee meetings.
Coordinates all external programmatic oversight visits for contracted providers and ensures timely completion and follow up on corrective action plans.
Participates in the development, review and updating of policies and procedures.
Develops and analyzes reports to monitor and evaluate quality performance in meeting established goals related to quality improvement plan and contractual requirements.
Provides guidance and training to new associates.
Performs other duties as assigned.
Performs annual update on state Plan Risk Management Program Description.
Coordinates the regular and systematic review of all potential adverse incidents in accordance with state statute.
Completes AHCA Code 15 Reports for confirmed adverse incidents.
Submits an annual AHCA adverse incident summary report.
Presents summary reports of reported AHCA Code 15 adverse incidents through the state Plan quality committee structure and Board of Directors.
Required A Bachelor's Degree in HealthCare, Nursing, Public Health, Health Administration or Business or equivalent work experience
Preferred A Master's Degree in Healthcare
Required 5 years of experience in in quality improvement, analysis, development, public health or related area (3 years experience with Healthcare Master's degree)
Required 3 years of experience in Healthcare (1 year experience with Healthcare Master's degree)
Required 1 year of management experience or in a project, senior or lead role directing teams
Required Other If Masters Degree - 3 years required overall
Intermediate Knowledge of community, state and federal laws and resources
Advanced Demonstrated written communication skills
Advanced Demonstrated interpersonal/verbal communication skills
Advanced Demonstrated analytical skills
Advanced Demonstrated problem solving skills
Intermediate Ability to work in a fast paced environment with changing priorities
Intermediate Ability to multi-task
Advanced Ability to effectively present information and respond to questions from families, members, and providers
Advanced Ability to effectively present information and respond to questions from peers and management
Intermediate Ability to influence internal and external constituents
Intermediate Ability to lead/manage others
Licenses and Certifications:
A license in one of the following is required:
Preferred Registered Nurse (RN)
Required Other Completion of state Licensed Health Care Risk Management certification program Required for FL market only; preferred for all other markets.
Required Intermediate Microsoft Excel
Required Intermediate Microsoft Word
Required Intermediate Microsoft Visio
Required Intermediate Microsoft PowerPoint
Required Intermediate Microsoft Outlook
Required Intermediate Healthcare Management Systems (Generic)
About us Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.