1 Source is looking for a Desktop Support Technician to work collaboratively with other contractors and federal staff at the Department of Energy (DOE). Duties and responsibilities include, but are not limited to:
Respond to Tier 1 and 2 user support and customer service on DOE information technology systems, applications, and platforms
Troubleshoot and repair desktop computers and associated software and peripherals
Assist and train users in using those systems and associated hardware and software
Administration, operation, and management of the ticketing IT application
Research and report the status of support requests
Support the deployment of new systems and applications for DOE
Represent the interests of the users internally to the IT organization
Help administer various systems that support DOE operations
Education and Years of Experience:
Bachelor’s degree in related field is strongly preferred
2+ years of Tier 1 and Tier 2 help desk support experience
Excellent verbal and written communication skills
Must present a professional manner and be comfortable supporting all DOE staff, including senior executives
Working knowledge of standard office automation software and hardware including MS Windows, MS Office, Internet Explorer, networking (wired and wireless), desktop computer hardware, notebook computer hardware, PDAs, VPN, VoIP phones, Oracle user administration, and Active Directory user administration.
IT certifications (MCDST, HDI, A+, etc.) are preferred
Secret or Top Secret security clearance or DOE “Q” or "L" clearance is required
1 Source in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status.
1 Source is an Equal Opportunity Employer and strives for diversity. Careers with 1 Source feature excellent growth, very competitive health and welfare benefits, and 401(k) program with a Company match.
1 Source welcomes qualified applicants to submit their resumes for consideration to work in the areas of IT systems strategic planning and architecture development, systems engineering, software development, operations and maintenance, and cyber security. If you are interested in joining a highly motivated workforce, working in an exciting and challenging environment, while receiving industry competitive benefits and recognition. Please visit our current openings and apply now.
Founded in 1999, 1 Source is a Veteran-owned, minority-owned, award-winning business, whose passion is to support our clients’ business and mission objectives by relentlessly pursuing operational excellence and exceeding customer expectations. We believe in service: to our clients, our colleagues, our community, and our country. Based in the Washington, D.C. area with multiple offices across the country, 1 Source supports our clients by strategically addressing business demands and offers mission-critical IT solutions and services in program management and control, IT infrastructure and operations, IT management, cyber security, and systems development and engineering. Everything we do is founded in the belief that the successes we deliver for our clients translate directly into success for Americans and their communities. 1 Source always has been, and always will be, about service.