This is an entry level position with a strong base plus commissions.
HealthSpire is a multi-carrier e-broker agency, directly responsible for utilizing digital channel to generate Individual Medicare business (e.g., MAPD, PDP, Med Supp., and Ancillary products) and provide client support through web-tele-advisors empowered with the latest data analytics. Teleadvisor is directly responsible for building a book of business via acquisition of new members using state-of-art lead generation platform supported by real time analytics. Upon acquisition the teleadvisor will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth. The position will directly report to Sales Operations Lead of HealthSpire.
Fundamental Components: Job Responsibilities:
Acquisition of new members via inbound and outbound calls.
Assessing customer needs for products and services using insightful, probing questions and demonstrating superior listening skills
Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
Cross selling ancillary products as well as any other applicable products to existing members.
Retention of existing members.
Maintaining knowledge levels with respect to CMS and states regulations
Ability to multitask, and effectively use computer while interacting with prospects and members via phone
Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan.
Contacting prospective members within the time limit outlined in the annual performance plan.
Achieving the member retention rate as outlined in the annual performance plan.
Highest levels of member satisfaction as measured by various member surveys and member retention rate.
Expert level understanding of products, services, and processes offered by the company
Ability to pass, on the annual basis:
American Health Insurance Plans (AHIP)
Continued Education (CE's)
Required Security and Compliance
Any required CMS Certifications
Completed 4 year college degree or 1 to 2 years' experience of selling multiple Medicare products (i.e. Medicare Advantage, Medicare Supplement)
Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date.
Active use of computer for carrying out daily job activities
Ability to multi-task while talking on the phone
Excellent communication and listening skills
Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers (ie. "Customer is always right" attitude)
Adoptable to high pressure, achievement oriented environment
Additional Job Information:
Self-starter with positive attitude and ability to control emotions when dealing with dissatisfied customers (i.e. "Customer is always right" attitude)
Able to work effectively in a high pressure, achievement oriented environment
Drive to build, manage, and grow a book of business
Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.