Under minimal supervision , maintains administers and installs client workstations, services applications, and printers in accordance with standard Information Technology policies, processes and procedures.Responds to Service Desk requests and performs level two diagnostics on client workstations, applications and printersTravels up to 50% of the time to support multiple satellite offices for desktop, application, network and telecommunications hardware and services.Essential Functions:
Troubleshoot and repair telecommunications equipment including adds, moves and changes at all sites in the supported region.
Pperforms basic level problem management on network equipment to include deployment activities for any Chane Control in the supported region.
Support all Cisco software and NEC software on the teleco-Network platforms where it pertains to the desktops.
Provides level two diagnostics of Windows and Citrix Client issues including operating systems, devices, services, printing, network issues and client application issues (i.e. Outlook, Office, and line of business apps).
Administer add, delete, change of Windows 2003/Win 7 nettwork, Exchange 2003/2007 email, fax, VPN and Citrix remote access accounts along with other network resources, services and applications.
Respons to alerts or emergency issues within 15 minutes during normal business hours and when on call.
Contribute to the team metrics by completing all tasks on schedule.
Education: Associate's degree from a college, university or technical school in information systems or information technology or related field, or equivalent experience is required. Bachelor's degree from an accredited college or university in information systems or information technology is preferred. Experience: Minimum of 2 years experience working in an IT help desk level 1 or level 2 role. maintaining and diagnosing client workstations, services, applications and printers. Experience in no less than four of the following is required: Windows XP Pro/Win 7 Basic Windows 2003/Win 7 networks Basic Exchange 2003/2007 server Citrix Metaframe XPE ICA and Web Clients Working in a Help Desk Environment Microsoft Office Suite 2003/2007Licenses/Certifications: At least one of the following certifications are required, more than one certification or advanced certifications are preferred: Standard Certifications A Net Advanced Certifications Citrix CCA MCSA 2003 CCNA or CCDA Basic Unix Administration MCSE, MCSD, MCP CAN, CCISSpecial Skills (e.g. 2nd language):
Technical Skills/Requirements: Proficiency in client end user technical support and knowledge of all Microsoft products, specifically operating systems and Office producrts. Understanding of Telephony and VOIP architecture.
About us Headquartered in Tampa, Fla., WellCare Health Plans, Inc. (NYSE: WCG) focuses primarily on providing government-sponsored managed care services to families, children, seniors and individuals with complex medical needs primarily through Medicaid, Medicare Advantage and Medicare Prescription Drug Plans, as well as individuals in the Health Insurance Marketplace. WellCare serves approximately 5.5 million members nationwide as of September 30, 2018. WellCare is a Fortune 500 company that employs nearly 12,000 associates across the country and was ranked a "World's Most Admired Company" in 2018 by Fortune magazine. For more information about WellCare, please visit the company's website at www.wellcare.com. EOE: All qualified applicants shall receive consideration for employment without regard to race, color, religion, creed, age, sex, pregnancy, veteran status, marital status, sexual orientation, gender identity or expression, national origin, ancestry, disability, genetic information, childbirth or related medical condition or other legally protected basis protected by applicable federal or state law except where a bona fide occupational qualification applies. Comprehensive Health Management, Inc. is an equal opportunity employer, M/F/D/V/SO.