Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary: Responsible for day-to-day staffing and sales of the Comcast's services. Engages customers and drives service sales including HDTV, high speed internet, and digital telephone services. Builds and maintains relationships with retail store and mall management. Customarily and regularly directs the work of at least two or more other full-time employees or their equivalent.
Employees at all levels are expect to:
- Understand our Operating Principles; make them the guidelines for how you do your job - Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services - Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences - Win as a team-make big things happen by working together and being open to new ideas - Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers - Drive results and growth - Respect and promote inclusion and diversity - Do what's right for each other, our customers, investors and our communities
Core Responsibilities: - Drives both individual and team sales performance results by proactively implementing sales techniques and sharing with the team. Meets and exceeds quota and revenue objectives. Leads store/kiosk in sales, enhanced services, and customer renewals. - Develops, trains, motivates, and coaches Sales team to produce desired high performance results. Analyzes staffing needs of the store/kiosk, provides hiring/promotion recommendations, and initiates disciplinary action as appropriate. - Reports on financial and sales data. Manages cash and inventory levels. Monitors daily sales results and activities to ensure sales, retention, and compliance objectives are met. - Maintains and grows existing customer base and manages churn. Delivers exceptional customer experience that will position Comcast as the market leader. Acts as first level of contact for customer escalation issues. Ensures that customers are greeted and properly handled in a timely manner. - Displays thorough knowledge of all store and kiosk functions. Remains current on all wireless products, services, industry and competitive trends. Attends all applicable training/meetings. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned.
Job Specification: - Bachelors Degree or Equivalent - - - Generally requires 5+ years related experience