Nov 15, 2019

Supv, Retail Sales

  • Professional Diversity Network
  • Sterling Heights, MI, USA
Full-Time Sales

Job Description


Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:
Responsible for day-to-day staffing and sales of the Comcast's services.
Engages customers and drives service sales including HDTV, high speed
internet, and digital telephone services. Builds and maintains
relationships with retail store and mall management. Customarily and
regularly directs the work of at least two or more other full-time
employees or their equivalent.

Employees at all levels are expect to:

- Understand our Operating Principles; make them the guidelines for how
you do your job
- Own the customer experience-think and act in ways that put our
customers first, give them seamless digital options at every touchpoint,
and make them promoters of our products and services
- Know your stuff-be enthusiastic learners, users and advocates of our
game-changing technology, products and services, especially our digital
tools and experiences
- Win as a team-make big things happen by working together and being
open to new ideas
- Be an active part of the Net Promoter System-a way of working that
brings more employee and customer feedback into the company-by joining
huddles, making call backs and helping us elevate opportunities to do
better for our customers
- Drive results and growth
- Respect and promote inclusion and diversity
- Do what's right for each other, our customers, investors and our

Core Responsibilities:
- Drives both individual and team sales performance results by
proactively implementing sales techniques and sharing with the team.
Meets and exceeds quota and revenue objectives. Leads store/kiosk in
sales, enhanced services, and customer renewals.
- Develops, trains, motivates, and coaches Sales team to produce desired
high performance results. Analyzes staffing needs of the store/kiosk,
provides hiring/promotion recommendations, and initiates disciplinary
action as appropriate.
- Reports on financial and sales data. Manages cash and inventory
levels. Monitors daily sales results and activities to ensure sales,
retention, and compliance objectives are met.
- Maintains and grows existing customer base and manages churn. Delivers
exceptional customer experience that will position Comcast as the
market leader. Acts as first level of contact for customer escalation
issues. Ensures that customers are greeted and properly handled in a
timely manner.
- Displays thorough knowledge of all store and kiosk functions. Remains
current on all wireless products, services, industry and competitive
trends. Attends all applicable training/meetings.
- Consistent exercise of independent judgment and discretion in matters
of significance.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.

Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 5+ years related experience

Comcast is an EOE/Veterans/Disabled/LGBT employer



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