The Safelite Customer Experience team is looking for a User Experience (UX) Designer that is a self-starter focusing on building seamless digital experiences. We are looking for a creative problem solver that is excited to create user experiences for both our customers and clients, drive design, and work closely with engineers, product owners, and management throughout the product and development lifecycles.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
Define use cases, UX requirements, storyboard, interaction flows, wireframes and interactive prototypes
Deliver final user interface (UI) designs and detailed design specifications
Oversee usability and A/B testing for continuous improvement of the experience
Use data-driven approaches to design decisions and research to deliver proven ROI
Establish and manage relationships with key stakeholders including product owners, business teams, international and technology partners to align with and achieve business objectives
Partner with the business cross-functionally to identify and understand emerging customer and business trends that require enhancements or new feature development
Identify innovative opportunities to grow the brand and create experiences that improve the lives of our customers and associates
Ability to deliver presentations and design work to internal and external partners
Lead brainstorm sessions and drive consensus across the business, IT and design teams
Integrate usability best practices and process into business, research and design processes
3-5 years of experience as user experience designer, interaction designer, or similar role
Experience working across teams to synthesize feedback and input
Experience presenting to and advising senior management
Associate's Degree or equivalent professional experience
Ability to work effectively in a fast-paced Agile environment, including the ability to adapt quickly and effectively to changing requirements
Strong working knowledge of Sketch, Adobe Creative Suite and other design tools
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
With more than 7,800 MobileGlassShops™ and stores in all 50 states, Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair, replacement, and calibration services in the U.S. Last year 6 million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s in only nationwide lifetime guarantee.
Safelite AutoGlass is a member of the Safelite® Group family of brands, which together, make a difference in the lives of 10 million customers annually. This leading service organization, founded in 1947, is reaching record-growth thanks to its People Powered, Customer Driven strategy. The Columbus, Ohio-based company employs nearly 14,000 people across the United States.
Safelite is so much more than auto glass! We're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization. Our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. With a career at Safelite, we’ll be the best place you’ve ever worked!