Nov 14, 2019

Supervisor - Accounts Receivable

  • Professional Diversity Network
  • Phoenix, AZ, USA
Full-Time Retail

Job Description

CVS Health

Job Description
As a Supervisor for the Infusion Accounts Receivable
(A/R) department, you will be responsible for
providing leadership for assigned Patient Financial
Services (PFS) teams. You will oversee a team of
A/R representatives that are responsible for
contacting payers to collect on unpaid claims in a
timely and accurate manner, researching and
resolving payment variances, and managing the
accurate and timely filing of claims within payer
function group.

Additional responsibilities of the Accounts Receivable
Supervisor include:

- Oversee day-to-day operations of teams to ensure
timely and accurate completion of all PFS activities
- Monitor and strive to continually improve the
collection of payer claims in accordance with the respective contract
- Assist management with meetings with key payers
to discuss reimbursement issues and payer
publication notices affecting claims processing
- Ensure daily reconciliation of electronic claim files
- Maintain productivity and quality standards of all
PFS functions
- Review accounts receivable adjustments for
accuracy and submit adjustment requests as defined
by departmental policies and procedures for upper
management approval
- Maintain compliance with government
reimbursement programs
- Suggest changes to department policies and
procedures as appropriate
- Work with management to complete disciplinary
action as required
- Work with the Training and Education department to
develop and deploy training for new employees and
provide ongoing training as needed
- Complete annual performance reviews for
employees and provide timely feedback
- Create a work environment for employees through
team building, coaching, constructive feedback, work
delegation, personal example and goal setting that
encourages creativity, open dialogue on work issues,
professional growth, and a consistent, high level of
performance; encourage and support employee
decision-making within his or her scope of
- Develop and maintain "super user" capabilities in
technology applications and all other related
information systems, tools, technologies, and
processes; assist other employees as needed to
ensure all tools are fully utilized to create an efficient
and effective department
- Comply with and adhere to all regulatory
compliance areas, policies and procedures (including
HIPAA and PCI compliance requirements), and
"leading practices"
- Liaise appropriately with peers across the
organization; work with Intake and Analytics
department to communicate trends and suggest
process improvements to revenue cycle

Required Qualifications
- 2+ years of supervisory experience in healthcare
reimbursement or medical insurance/billing
- 5+ years of Revenue Cycle or similar Accounts
Receivable experience, preferably within
- 1+ years of experience using the Microsoft Office
Suite, specifically Word, Outlook, and Excel

Preferred Qualifications
- Clear understanding of how Collections and Billing
impacts Revenue Cycle operations and financial
- Certification with Healthcare Financial Management
Association, or Certified Revenue Cycle
Representative preferred
- Home healthcare experience, preferably in
pharmacy setting
- Experience in managing projects involving the
collaboration, motivation and cooperation of a wide
variety of people with whom there is no direct
reporting relationship
- Ability to prioritize and manage multiple tasks
simultaneously, and to effectively anticipate and
respond to issues as needed in a dynamic work
- Dedication to treating both internal and external
constituents as clients and customers, maintaining a
flexible customer service approach and orientation
that emphasizes service satisfaction and quality

Verifiable High School Diploma or GED is required.
Bachelor's Degree is preferred

Business Overview
It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.rj6-B0w5O-I-K



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