Nov 11, 2019

Process Innovation, Senior Manager

  • Professional Diversity Network
  • Northbrook, IL 60062, USA
Full-Time Retail

Job Description

CVS Health

Job Description
As the Senior Manager, you will be part of our Prescription Benefit Management (PBM) Process and Product Innovation team. This team is engaged across all functions of our PBM Operations, with particular emphasis on root cause analysis, solution ideation, design, and testing.
As Senior Manager of Process Innovation, you will have the opportunity to drive new operational initiatives, which will have a profound impact on the future direction of the company. The Senior Manager would lead project teams, directing the work of a group of individuals with particular emphasis on scoping and directing root cause analysis, solution ideation, design, and testing. The Senior Manager will work closely with business partners at all levels of the organization to understand the business, solve problems, and present recommendations to senior leadership

The Sr. Manager will be responsible for delivering comprehensive, self-service solutions on our digital platform to transform the Customer Care service model. Ultimately, the Sr. Manager will contribute to the long term 50% cost reduction goal for Care Operations.

Primary Duties and Responsibilities:

* Scope, plan, and direct quantitative analyses that will yield critical answers to the questions at hand. Understand and procure the required information to complete the analyses. (Data will often be sourced through observations, pilot tests, interviews, custom data pulls.)

* Manage the delivery of timely, zero-defect analyses which includes root cause investigation, problem solving, articulating conclusions, and making recommendations to the leadership team.

* Engage cross-functionally across the organization to design solutions, develop test and implementation plans, drive results, and resolve issues encountered by the team including the ability to assess and course-correct as necessary.

* Use superior analytical skills and logic to prepare material and presentations for the business in a way that adds value, is easily understood by others who may not have the same background or expertise, and improves the operational efficiency of the business.

* Demonstrate strong leadership capabilities including working with managing director to design and implement strategy for direct and indirect colleague oversight, development, mentoring, performance evaluation and assessment within the business unit.


1. Structured & Logical Thinking: The ability to identify and define business problems and issues, and develop strategic, analytical, and financial frameworks to conduct analysis and/or measure success.
2. Analytical Rigor: Proven capability conducting and managing quantitative analysis. Highest level of attention to detail.
3. Team Leadership: Highly developed relationship-building and influencing skills to foster effective working relations across the Process Innovation team, functional and divisional leaders.
4. Intellectual Curiosity and Tenacity: Ability and willingness to learn on the fly to understand and solve complex problems.
5. Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
6. Passion for Health Care: A history of work in the health care industry and an ongoing desire to make one of the world's strongest health care companies even stronger

Required Qualifications
1. Structured & Logical Thinking: The ability to identify and define business problems and issues, and develop strategic, analytical, and financial frameworks to conduct analysis and/or measure success.
2. Analytical Rigor: Proven capability conducting and managing quantitative analysis. Highest level of attention to detail.
3. Team Leadership: Highly developed relationship-building and influencing skills to foster effective working relations across the Process Innovation team, functional and divisional leaders.
4. Intellectual Curiosity and Tenacity: Ability and willingness to learn on the fly to understand and solve complex problems.
5. Powerful Communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.
6. Passion for Health Care: A history of work in the health care industry and an ongoing desire to make one of the world's strongest health care companies even stronger

6+ years of professional business experience required, including 4+ years of consulting or related high level analytical/internal consulting experience in an operational environment with experience in building complex business models.

4+ years of leadership/management experience

Preferred Qualifications
Master's Degree

Education
Bachelor's Degree

Business Overview
It's a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.rj6-Jf8Mf-I-K

States

IL  

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