Title: Director, Network and Communication Services
Location: Hoboken, NJ, USA
The Director, Network and Communications Services leads the Network, Telecom and Messaging teams at Wiley. This position collaborates closely with IT leaders, business leads, architects, and engineers by sharing information, actively participating in problem solving, and aligning Network, Telecom and Messaging strategy with the overall corporate IT strategy. He/she will also provide technical direction to other senior engineers and managers.
Provide advanced technical expertise and support of all aspects of all LAN, WAN, wireless LAN, security (firewalls, CDN and web filtering), VPN, telephony infrastructure (PBX, VOIP, soft phones, etc) and messaging/collaboration tools (O365, A/V, TEAMS, SKYPE, etc) across the enterprise.
Evaluate and assess next gen solutions to facilitate transition to the cloud and eliminate dependency on data centers.
Assess current network, telephony and messaging infrastructure and provide recommendations on potential improvements in technology, process, security, with the ability to articulate and champion proposed changes to technical peers, management, and stakeholders.
Manage the costs and the demand and resource capacity for the team resources, leveraging external resources as needed to handle spikes in demand.
Attract and develop a highly skilled team, including participating in team member on-boarding and development.
Provide periodic review of team member performance using both formal and informal mechanisms; mentor team members in best practices and provide skill development.
Demonstrate Operations and Technology Leadership Behaviors (one team, build trust, customer driven, future focused, innovate daily, and be curious) in all actions and ways of working, and coach their organization on the behaviors.
Manage budgets and maintain fiscal responsibility.
BS degree or higher.
10+ years of IT experience in managing or providing technology strategies and support in large, complex environments.
Well-grounded in technology with expert knowledge of LAN, WAN, WLAN, telephony infrastructure, messaging and network security best practices.
Exhibiting strong technical knowledge in routing and switching protocols including TCP/IP, STP, EIGRP, BGP, IPSec, MPLS, SD-WAN, QoS, and complex routing protocol setup.
Experience managing Avaya or Cisco telephony, including the SIP protocol, SIP trunks, and overall telecommunications administration.
Implementing cloud technologies (AWS, Azure), especially regarding network connectivity and security.
Experience with O365, messaging, GSuite and associated applications/collaboration tools.
Self starter and excellent time management skills.
Experience managing a global team of engineering professionals.
Wiley is an equal opportunity employer and does not discriminate on the basis on race, color, creed, national origin, sex, sexual orientation, religion, age, disability or other legally protected status. Employment is contingent upon the successful completion of a background check and employment review.
Deltak has been actively supporting the academic community since 1996. Today, Deltak provides a wide array of high quality services and support to prestigious academic institutions and their students, focused primarily on online and technology enabled learning. We foster a highly selective employee recruitment process that is matched by our focus on the personal and professional development of each team member once she/he becomes a member of our fast paced, entrepreneurial environment. Every day, our professionals are helping to positively affect the lives of students through exceptional services, innovative technologies and, most importantly, strong personal relationships.
At Deltak, we are passionate about the success of our partners, their students and each of our team members. We believe that our Core Values, ownership mentality and personal connection make us a pre-eminent organization in higher education. If you are passionate about education and have the desire to help people succeed, then we want to meet you and hear your story.