Hours: FT 40 hr/week, 8am-5pm onsite in Redmond, WA
believe your office should allow you to feel comfortable, productive and
inspired in your working life. Because when people feel inspired, great things
the heart of the workplace, you will help foster a sense of community by
putting the well-being of others at the forefront. As you collaborate with
colleagues to create a culture of support, you will have countless
opportunities to inspire moments of delight and pursue amazing outcomes each
Host, you can join a team that elevates the office experience by delivering
world-class services that make coming to work better than its ever been.
As the Learning and Development Specialist, you will help
empower our team onsite at Microsoft in Redmond to aspire to and achieve a high
level of performance and personal job/career fulfillment. We are seeking a team
player who is passionate about learning and able to play an integral role in supporting
and advancing our strategic vision through training solutions.
Partnering with the L&D Manager and the Sr. L&D
Specialist, you will create, coordinate, schedule, and execute training
programs and systems supporting our employees. With a life-long learning
approach, you will be primarily responsible for the education and evaluation of
our new team members as well as help create and deliver workshops to support
our continuing education efforts for the rest of our team.
Provide professional and engaging classroom
instruction and facilitation using a variety of training methodologies
including PowerPoint, e-learning, storytelling, social learning, and gamification.
Inspire and motivate our new team members through
clear and consistent messaging of the core job responsibilities and our company
Provide instruction on various technologies,
websites and software that are specific to the employees role.
Deliver continuing education workshops related to soft
skills, job-specific skills and train-the-trainer.
Ensure a variety of learning styles and learning
pace can be met by selecting appropriate methods for classroom instruction.
Advocate and encourage employees to access learning
on our internal online learning management system.
Provide voice-over and video training for e-learning
courses, online workshops and how-to-videos.
Handle all logistics of classroom training
sessions including: coordinating rooms, calendars, class schedules, and job-shadowing.
Plan and schedule guest
speakers/trainers to enhance the classroom training experience.
Organize, support and execute learning
events such as train-the-trainer.
Ensure each training has the
necessary materials, supplies and working technology.
Work with other leaders to schedule
on-the-job visits for new hires.
Work with L&D Specialist on
design of online curriculum and assignments.
Collect and analyze feedback to improve programs before, during, and after implementation, ensuring that learning objectives and business needs are met.
Maintain employee learning and development records (paper and electronic) and share information with stakeholders and L&D Manager.
Monitor learner progress and instructional program effectiveness; establish and maintain a learning environment that actively promotes learning engagement and participation.
Partner with learners managers to help support learner success and development
Regularly identify and adjust training content as policies and procedures change.
Keep L&D team and documentation up-to-date regarding training and content.
Solicit feedback from participants, peers, and L&D Manager in order to grow and evolve as a L&D professional.
Help design and source effective instructor-led programs.
Participate in collaborative brainstorming sessions, contributing input as well as receiving feedback and suggestions.
Contribute to improving new and existing curricula.
Create job aides and assist in creating other how-to items to fulfill learning objectives and close performance gaps.
Collaborate with the Sr. L&D Specialist to create new e-learning content and provide feedback on existing courses.
Assist with creation of manuals and resources guides.
Research and identify ways to use technology effectively in development design.
Work with L&D Team as well as Subject Matter Experts to identify new training opportunities.
Consciously and consistently seek opportunities to further own professional education.
Research, assess appropriateness, and utilize latest learning industry trends and knowledge to achieve learning objectives.
Seek constructive feedback to gain perspective on personal development needs.
Identify and establish solid working relationships with key site personnel and customers.
Adjust to the ever-evolving needs of the business and the team. Embrace change.
Actively seeks to increase knowledge and experience with LMS administration and e-learning design.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from 4-year college or university in human resources or related field required. Minimum of 2-3 years of experience.
CERTIFICATES and/or LICENSES
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to provide excellent internal and external customer service. Strong interpersonal skills. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to work effectively with key employees, top management, and client groups to take desired action.
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts and/or commissions. Conducts basic financial analysis.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite. Ability to learn and become proficient in use of company's Learning Management System (LMS). Must work well under pressure with proactive approach including managing multiple deadlines and changing project scope/direction.
Proficiency in Learning Success Factors, company's Learning Management System (LMS).
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
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