Nov 04, 2019

Enterprise Service Delivery Analyst US-GA-Atlanta | US-IL-Schaumburg Job ID 2019-3471

  • TravelClick, Inc.
  • US-GA-Atlanta | US-IL-Schaumburg
Full-Time Engineering Hospitality - Hotel Information Technology (IT) Other

Job Description

  • Enterprise Service Delivery Analyst

    Job Locations US-GA-Atlanta | US-IL-Schaumburg Job ID 2019-3471 Category Other

Job Overview

We are looking for someone who wants to quickly grow their career and innovate with the leading cloud-based technology firm in the travel business intelligence space.  TravelClick leads the industry in competitive information solutions for hospitality, and you will be a key leader.  We have a proven track record of giving high-potential individuals significant responsibilities and developing talent to grow careers.

As an Analyst in Enterprise Services Delivery, you will interact with technical and business contacts from the largest hotel brands in the world, ensuring the successful delivery of BI solutions to TravelClick’s clients in support of their strategic and tactical objectives.  You will have hands-on responsibility for the ongoing quality and consistency of client solutions, working closely with sales, technical, product and customer service team members within TravelClick.  You will interface with clients daily, as well as collaborating with internal groups to fully understand and deliver on the client’s objectives and to nurture TravelClick’s relationship with the client.

You must develop an in-depth understanding of the competitive landscape of the hospitality industry and the information, practices and systems partners use to achieve success.  Tactically, day-to-day responsibilities may include data analysis, application problem diagnosis, BI consulting and industry research in an effort to achieve client performance expectations.  You will work closely with our partners as well as our internal technical teams for technical support and troubleshooting.  Providing feedback to management and other internal groups to continue to refine process is critical. 

Functional Description

  • Provide consultative and delivery support for new and existing BI solutions, including data feed implementations, for TravelClick enterprise customers
  • Maintain account relationships at the operational level, including functional knowledge of customer business and technical needs
  • Assist with analysis and resolution of bug fixes within both the product and the client-specific deployment of the product
  • Communicate with client technical, operational and business contacts to provide updates and keep them informed of delivery status
  • Contribute to the improvement of existing client and internal solutions as well as the design of new solutions
  • Maintain account relationships at the operational level, including functional knowledge of customer business and technical needs
  • Provide project oversight for engineers and analysts for assigned accounts

What we are looking for

Basic Qualifications  

  • Bachelor’s degree or equivalent experience in related field
  • Knowledge of data quality management and best practices
  • Knowledge of Microsoft Office: Outlook, Excel, Word, PowerPoint (Intermediate)

Additional Characteristics

  • 3+ years of hospitality data experience
  • Working knowledge of SQL preferred
  • Knowledge of relational database structures and practices preferred
  • Functional knowledge of travel industry pricing and revenue management practices
  • Excellent communication, strong analytical and critical thinking/problem solving skills are essential
  • Must have a collaborative attitude and the ability to work independently in a fast-paced environment
  • Ability to receive and follow through on creative input and direction from management team
  • Strong work ethic
  • Ability to represent the data partnership team as a subject-matter expert
  • Efficient time management and ability to prioritize tasks are a must
  • Work usually performed between 8:00 and 5:00 in business office environment. Some travel is expected, primarily domestic but occasional international may be required

Please click on link below to be directed to our website for your application process:


EEO Statement

EEO Statement“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.”


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