Nov 03, 2019

Support Engineer

  • Professional Diversity Network
  • New York, NY, USA
Full-Time Information Technology (IT)

Job Description


FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers – empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A Comcast Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

Our team of energetic, creative thinkers is searching for its newest members. Great people who enjoy good work, impressive challenges, and the chance to embody FreeWheel’s tenets:

  • Be Kind -- You come first. Take care of yourself, your family, and your teammates.
  • Assume Positive Intent – We are all in this together.
  • Get It Done!

FreeWheel Global Support is the service delivery leader in the Advertising Management Industry for Premium Video. Support Engineers help Customers drive success in the new TV ecosystem. The team’s contribution is White Glove Service and our product is knowledgeable, empowered customers who champion the FreeWheel brand.

Excellent Customer Experience is delivered through system analysis, solution delivery, and White Glove services. Support Engineers articulate product solutions and market concepts to a mixed skillset of end-users. Using customer requirements, the team develops use cases for Engineering improvements, contributes to product documentation, and provides training to the teams we support.

For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level Customer value to industry leaders in the TV ecosystem. On-call rotational work on some nights, weekends, and during live events is expected.

  • Grow into a Subject Matter Expert in market-leading technologies.
  • Advocate for Customer Success throughout the organization.
  • Train customers to succeed on the FreeWheel platform.

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. We enjoy working with people and have excellent written and verbal communication skills. Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful. The organization values the ability to quickly adapt and learn new technology.

  • A Computer Science, Engineering, or related Bachelor's Degree or equivalent experience.
  • 1-3 years related professional experience and industry experience is a plus, but not required.
  • A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.- Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.
  • Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.

Comcast is an EOE/Veterans/Disabled/LGBT employer



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