Nov 03, 2019

Comcast Business Customer Project Mgr 3

  • Professional Diversity Network
  • Livermore, CA, USA
Full-Time Telecommunications

Job Description

Comcast

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.



Military Welcomed

Day 1 benefits for new hires

Job Summary:

Responsible for coordinating Comcast Business Advanced Voice, Ethernet and/or all associated SMB product offers from order submission through installation. Provides first line customer support regarding information contained in each customer solution, communicates with internal departments to ensure solution accuracy, and works with vendors and team to establish and achieve goals.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

- Know your stuff-be enthusiastic learners, users and advocates of our game-changing technology, products and

services, especially our digital tools and experiences

- Win as a team-make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System-a way of working that brings more employee and customer feedback into the company-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

- Establishes dates required for on time completion of network activations and evaluates impact of change to the overall installation timeline.

- Identifies risks, issues, and gaps that could impact timelines, goals, and installation of services.

- Facilitates required meetings; prioritizes cross-functional activities as related to the installations being managed, and develops communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.

- Coordinates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately.

- Reviews contracts and validates services with customers to ensure accuracy.

- Meets organizational scorecard, productivity and quality metrics.

- Serves as primary contact with customer and IT/technical personnel/vendor/reseller. Ability to handle escalations

across multiple levels internally and within the customer’s organization.

- Supports multiple products within Advanced Voice and Ethernet, including associated SMB products during installation of services.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

- Other duties and responsibilities as assigned.

Job Specification:

- Bachelors Degree or Equivalent

- Field of Study-Business

- Generally requires 5-7 years related experience



Comcast is an EOE/Veterans/Disabled/LGBT employer

States

CA  

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