Nov 03, 2019

Manager, Release Management

  • Professional Diversity Network
  • Philadelphia, PA, USA
Full-Time Human Resources

Job Description


Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary:

The Release Manager (RM) will ensure the successful delivery of changes and releases to the Technical HR ecosystem’s Pre-Production and Production Workday environments. The Technical HR Ecosystem consists of a wide array of human capital management (HCM) / human resource information systems (HRIS), including Workday, that enable our employee lifecycle (Recruiting, Onboarding, Compensation, Learning, Talent, & Payroll).

The Release Manager will:

  • Be responsible for the change, release, and production environment management process as well as integrated process design, optimization, and strategy.
  • Will execute the day-to-day operations of the Digital HR Technology Release management function.
  • Work alongside cross-functional teams to effect deployments, post deployment validation & logical conclusion of release windows.
  • Be responsible for indirectly leading a department in daily change and release management operations, including directing targeted areas of process improvements and executing on the technology strategy for the HR Technology & Information Strategy team.

The Release Manager should have experience in:

  • Deep Experience (at least 2 years) in Software Release Management – Planning, Change Approval Processes, Knowledge of Quality Assurance / Management & Deployment Processes
  • Experience with Workday, specifically the Workday Adoption Center and Touchpoints Toolkit a plus.
  • Experience in independently developing, implementing, and refining Release Management plans, coordinating with functional, quality assurance, development, and operations teams
  • Experience in handling ad hoc releases based on business-critical needs, making release rollback decisions based on health/challenges encountered during release windows
  • Experience in organizing Release management Calls with multiple stakeholders including Senior Leadership, Functional/Product Owners, QA & Dev Leads, Deployment / Operations leaders
  • Experience in creating, monitoring & modifying Release Management Processes & policies through analysis of current methods
  • Experience in the program management, development, and/or testing of software Applications
  • Hands-on experience in generating executive & detailed reports for Release Management summaries
  • Experience with defining, monitoring, tracking, reporting & addressing challenges during Release Management windows.
  • Experience in working with diverse, multi-discipline teams spread across geographies.
  • Experience with MicroFocus Quality Management Suite (ALM, ALM Octane) or similar application lifecycle management tools
  • Experience creating, executing, or engaging with test automation tools UFT, Selenium, Kainos Smart, or Katalon
  • Excellent verbal and written communication skills

Core Responsibilities:

  • Plan, coordinate, execute & complete all Production Release windows with minimal service disruption & any unplanned downtimes / service degradation.
  • Collaborate with functional owners and business owners to prioritize and deploy feature functionality while ensuring the integrity of existing solutions.
  • Intently develop subject matter expertise in functional and technical processes associated with the Digital HR Technology Strategy team
  • Collaborate with the Quality Management function to determine the test automation needs and approach for deploying releases in a timely and efficient manner.
  • Confirm all activities related to Planned / Unplanned Releases with appropriate stakeholders to ensure minimal disruption to service delivery
  • Be available to manage situations in the event escalation is required following changes or releases in Pre-Production / Production environments
  • Creating, owning and ensuring the maintenance of any associated release or change documentation and processes
  • Provide the relevant management information relating to all changes and releases, including detailed trend analysis to show performance
  • Hold regular change and release performance reviews with business, product & delivery teams to discuss areas of success and areas of concern.
  • Completing the relevant minutes to track any actions and feedback
  • Define, document, and maintain full roles and responsibilities for Release Management function
  • Implement key performance indicators (KPIs)
  • Undertake any other relevant tasks, determined required by the Release Management leadership team
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work off regular hours and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.

Job Specification:

  • Bachelor's Degree in Engineering (Computer Science or IT or equivalent technical discipline)
  • 6-9 Years of experience in an information technology, software engineering or product development equivalent work environment
  • 2+ years in a Release Management function or similar function.

Comcast is an EOE/Veterans/Disabled/LGBT employer



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