Engineer 3, Data Center and Enterprise Network Operations (XNOC)
Professional Diversity Network
Philadelphia, PA, USA
Information Technology (IT)
Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 40 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Responsible for support and operations of data center networking equipment to include load balancing, routing, and switching equipment. This includes incident management, working tickets, monitoring the status of the equipment, and reviewing/approving changes to the environment. Works to achieve operational compliance, identifying and addressing unique and timely solutions to operational gaps and adherence to development standards. Ensures compliance with industry and Company technical requirements, standards, policies, and procedures. Developing visualizations that support innovative analysis and new types of predictive models of network behaviors. Promotes a customer-driven service culture. Acts as a champion through continued focus on proactively identifying and addressing processes and automation issues impacting operations. Serves as a technical subject matter expert (SME) and mentor for a highly technical group of engineers with deep knowledge.
Responsible for Data Center and Enterprise Networking support.
Incident break fix responsibly in a high-pressure environment with a focus on meeting SLA
Help to ensure all process and procedures are consistently applied while driving adherence standards and protocols.
Work with engineering teams on more efficient ways to automate and operate our infrastructure.
Responsible for ensuring the timely and accurate delivery of Methods and Procedure for new technology deployments including engineering design packages and configuration integrity to comply with national standards.
Responsible for mentoring of new employees and team initiatives.
Collaborates with software development teams to operationalize data visualization solutions and create analytical/business intelligence products
Participates in the analysis and formalization of business problems Minimal direction required for job duties and high performance.
Develop and/or improve best practices and procedures for network installation, maintenance and operations.
Be available on a 24 x 7 basis.
Other duties and responsibilities as assigned.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, Variable schedule(s) as necessary.
In-depth knowledge of routing, switching and load balancing protocols and technologies
In-depth knowledge/ previous experience with different vendor’s equipment (Juniper/Cisco/ F5/A10/Arista)
Operational experience in large network support with a data center focus
Must have previous (strong) load balancing operations experience
Must have experience working in cloud-based environments both in the Public and Private Domains (i.e AWS/Azure)
Experience and/or working knowledge of Dell Cloud based network environments
Experience working with Firewalls is a plus
CCNP/JNCIP or CCIE/JNCIE certified or equivalent on-the-job experience
Extremely organized individual with the ability to manage multiple project, lead and/or participate on multiple project teams
Additional experience in server-based technology, such as Microsoft and Unix is a plus
Experience with a scripting language (e.g. Python, Perl or Bash)
Familiarity with at least one monitoring/logging tool (e.g. Splunk, OP5, Nagios or DynaTrace)
Here are some of the specific technologies used in our architecture:
Postgresql + Hstore
Cisco UCS + VMWare
Years Experience: Generally requires 5-8 years related experience
Education Level: Bachelors Degree Field of Study: Engineering, Computer Science