Referral Rep II - San Juan Capistrano, CA req35071
Professional Diversity Network
San Juan Capistrano, CA, USA
Referral Rep II- San Juan Capistrano, California - M-F
Look for more than answers.Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.
As a Lab Technician you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
At Quest, Lab Technicians play an essential role in our success and in the services we provide. As a career, we offer a unique opportunity to develop your career with the #1 Diagnostic Lab in the US. We are tech driven, and we're creating the lab of the future - an environment where you can deliver cutting edge diagnostics and help us drive new discoveries and breakthroughs.
JOB SUMMARY: Handles all internal and external customer contacts regarding Referral Testing. Receives, resolves and follow-ups and communicates outcome of complex customer issues. Provides coaching, training and support to Referral Assistant and Referral Representative I. Act as a liaison between internal and external customers and Referral vendors.
JOB RESPONSIBILITIES: 1. All duties of the Referral Representative I. 2. Provides training and mentoring for Referral Assistant and Referral Representative. 3. Tracks and reports metrics required for monitoring Referral Vendor effectiveness. 4. Responsible for resolving interface exception logs and ensuring exceptions are resolved in timely manner. 5. Issue revised reports as necessary in accordance with defined guidelines. 6. Actively involved in special projects regarding Referral Testing. 7. Monitor use of Wild Codes and advise Group Leader of increase in particular test. 8. Obtain (when necessary) and monitor Licenses for all Referral Vendors. 9. Advise customers, Client Service, and Sales of test delays per department policy. 10. Troubleshoot referrals issues, notify supervisor of potential problems. 11. Other duties assigned. 12. Handles multiple tasks simultaneously and work in a fast paced environment. 13. Excellent written and verbal communication skills. Able to speak English language clearly and effectively communicate to caller and peer group. 14. Handles challenging situations and demonstrate a potential for a strong independent problem solving skills. 15. Adheres to Quest Diagnostics core values, safety and compliance policies and procedures. 16. Supports and embraces organizational decisions. 17. Excellent interpersonal skills ability to train and direct staff to positive action. 18. Strong organizational skills strong ability to manage time effectively. 19. Works in a biohazard environment, practicing good safety habits. 20. Keeps work area neat and clean.
JOB REQUIREMENTS: Education: High school diploma or equivalent.
Work Experience: Minimum 3-5 years clinical laboratory experience required.
Special Requirements: Data Entry Skills - 6000 keystrokes per hour required.
Medical background preferred, which includes medical terminology applicable to a clinical laboratory.