Nov 03, 2019

Help Desk Analyst

  • Professional Diversity Network
  • Beaverton, OR, USA
Full-Time Other

Job Description

CBRE

JOB SUMMARY


Answers and documents help desk calls related to specific software applications for assigned area. Provides end-user support in person for specific software applications. Responsible for hardware and software license orders and inventory. The selected individual will be working with people much of the time, so excellent customer service is a top priority.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Answers and documents all help desk calls related to specific software applications and computer hardware.
  • Provides end-user support for specific software applications.
  • May assist with some hardware issues.
  • Creates and terminates new users related to specific software applications.
  • Creates and updates user security access.
  • Monitors servers and users to ensure that the systems are operational.
  • Informs Digital & Technology Services of any operational problems.
  • Conducts system maintenance on network.
  • Reviews software literature for any software updates and upgrades.
  • Performs other duties as assigned.



QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

  • High School diploma, GED, or equivalent work experience

COMMUNICATION SKILLS

  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

REASONING ABILITY

  • Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment.

SCOPE OF RESPONSIBILITY

  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

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