JOB SUMMARY The purpose of this position is to perform clerical duties of moderate complexity and difficulty in accordance with the office procedures of individual departments. May include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
ESSENTIAL DUTIES AND RESPONSIBILITIES May type, format, proofread, and edit reports and other documents, using word processing software and spreadsheets (currently Microsoft Word and Excel). May enter property data into database.
May communicate with internal and external clients to answer questions, disseminate or explain information, take orders, and address complaints.
May complete work schedules, manage calendars, and arrange appointments.
May call or communicate with brokers, property managers, appraisers, and other sources for rental and sales information to be entered into a database.
May create a wide variety of template, company-sanctioned marketing materials and appraisal documents that may include maps, demographic reports, real property data, using advanced software.
May answer telephones, direct calls, and take messages.
May maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
May open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
May compile, copy, sort, and file records of office activities, business transactions, and other activities. May compute, record, and proofread data and other information, such as records or reports.
May review files, records, and other documents to obtain information to respond to requests.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) required. Minimum 2 years of related experience.
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.