Nov 03, 2019

IT Service Desk Technician (TS/SCI w/ Poly)

  • Professional Diversity Network
  • Fort Meade, MD, USA
Full-Time Other

Job Description

PARSONS

Do you want to be part of a team that supports USCYBERCOM's internal command IT systems, to include one-of-a-kind cyberspace operations systems?We're looking for someone who is a solid IT Specialist to be a key contributor to that team.

You will:

  • Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs
  • Assess, research, and resolve incidents and requests regarding the use of application software products and infrastructure components
  • Maintain a log all incidents and requests
  • Provide a positive client support experience
  • Monitor systems and peripheral equipment, system processing, and error listings
  • Perform IT administration and functions - user adds, moves and deletes, backup and restore, preventive maintenance, and upgrades
  • Determine appropriate IT policies, while creating and improving upon system documentation

Requirements:

  • Minimum two (2) years of experience in Information Technology
  • Minimum of Bachelor's Degree in Information Systems, Computer Science, Cybersecurity, Computer Engineering, or related discipline
  • One of following security certifications (active status): A+ CE, CCNA-Security, Network+ CE, SSCP, Security+ CE, or higher (minimum DOD 8140/DOD 8570 IAT Level I Certification)
  • Active TS/SCI + Polygraph

Preferred / Desired Skills:

  • Experience with VTC scheduling / troubleshooting
  • Tier 1 support experience
  • Experience with JIRA and Remedy ticketing systems
  • Experience with Microsoft System Center Configuration Manager (SCCM)
  • A problem solver who can get in, be given a project, and use engineering skills to determine a solution

Location: Fort Meade

No Shift Work

Some Travel required

Must be eligible to obtain and maintain, or currently possess Top Secret SCI Poly clearance.

Ready for action? We're looking for the kind of people who see this opportunity and don't hesitate to act. Parsons is a leader in the world of Technical Services and Engineering. We hire people with a broad set of technical skills who have proven experience tackling some of the greatest challenges. Take your next step and apply today.

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