Job Description Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation. Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.
Do you love working in a fast-paced and dynamic environment? Are you passionate about helping others? Here at Omnicare Inc. we have a real passion for helping both our customers and our employees. We believe the role of Customer Service Supervisor will present you with such an opportunity, as you will maintain workflow in the department, monitor productivity and performance, and ensure that we are delivering exceptional customer service.
Schedule: Tuesday - Saturday 1pm - 11:30pm. Flexibility is needed.
In this role, you will: * Implement pharmacy objectives as determined by the pharmacy supervisory team. * Supervise pharmacy technicians using the proper procedures to complete all daily assignments. * Work with Senior Technicians to oversee the daily production of assigned function including data entry and/or customer service. * Understand all front end processes and systems in order to troubleshoot and assist in workflow if needed. * Provides regular and timely feedback to colleagues regarding their performance by utilizing department metrics and productivity levels. * Build and implement training plans for the team. Collaborate with field training team as needed. * Conduct performance reviews, assist in individual development plans, and recognize your team. * Interview and make hiring decisions for staff additions and promotions. * Communicate company initiatives, expectations, and policies. * Ensure that department forms and other supplies are replenished as needed. * Maintain a safe and clean work environment. * Comply with local, state, and federal laws, regulations, and policies.
Leadership Competencies: * Applies Growth Mindset: Actively seeks new ways to grow and be challenged for the better of the enterprise * Fosters Agility and Innovation: Easily adapts to change and encourages continuous challenge of the status quo * Makes Sound Business Decisions: Collaborates with others to make timely and well-informed decisions that advance priorities, capitalize on new opportunities, and resolve problems * Engages and Inspires: Instills a sense of energy and excitement and fosters pride in CVS Health purpose * Develops Talent: Provides opportunities, guidance and feedback to develop colleagues and ensure a pipeline of talent for the future * Impacts and Influences: Aligns others around the purpose in order to gain support and commitment * Builds High-performing Teams: Creates an environment where team members have the opportunity and freedom to perform at their best * Thinks and Acts Strategically: Sees ahead to future possibilities and translates them into breakthrough strategies * Demonstrates a Deep Understanding of the Business and Market: Applies knowledge of our business to best serve our customers and clients
The ideal candidate will have: * Strong interpersonal and organizational skills. * Ability to prioritize efficiently and delegate responsibilities. * Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. * Perform more than one task at a time, calmly and effectively in an extremely busy and fast paced environment.
In this role, you will be an integral member of the pharmacy team. Your success will be driven by your ability to build and cultivate a culture of continuous improvement and dedicated service.
Join the company helping people and their path to better health! Our organization offers a competitive benefit package including vacation, holiday/sick time,health/dental/vision insurance,work/life balance,employee discounted stock purchase program, 401K, tuition reimbursement, and employee discounts at all CVS stores.
Required Qualifications * Leadership or management experience required. * Must obtain pharmacy technician license in IL prior to starting work. * Must be able to work mornings, afternoons, nights, weekends, and holidays if business needs permit.
Preferred Qualifications * Pharmacy technician experience in long term care pharmacy setting preferred
Education High School Diploma or GED required.
Business Overview It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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