Nov 03, 2019

Call Center Representatives

  • Professional Diversity Network
  • Monroeville, PA, USA
Full-Time Retail

Job Description

CVS Health

Job Description
Specialty is the fastest growing part of the pharmacy industry. Here is a career with purpose and where you can make a real difference in the life of a patient.

Our CVS Health Monroeville Specialty location is building our Inbound Customer Service team to support our specialty patients who are in need of life sustaining medications. We are hiring Pharmacy Service Representatives to work in our inbound call center to make the connection and insure timely delivery to those patients reaching out.

Are we busy - absolutely! Do you get a guarantee of 40 hours per week - absolutely! Through your skills and knowledge, you will be able to help our patients on their path to better health. Typical calls include prescription refills, order status, and insurance coverage.

Our call centers have a high-energy culture and are passionate about providing excellent customer service with empathy while resolving the patients' questions on the first call. If you get satisfaction by knowing that you have helped someone, apply today.

Do you have at least 6 months experience working with customers? Do you have strong computer skills and a passion for helping others? CVS provides the training and knowledge to set you up for success. We also offer incredible advancement opportunities so you can grow within the call center or move to another role within CVS Health. If you take care of our patients, we will take care of your career.

Addition to career growth, other benefits offered include:

Competitive pay and benefits
Paid training
Fast track career progression
Free Parking and on the bus line
Employee Discount Programs

Our application process is 2 simple steps. 1. Apply on line; and 2. Take our Virtual Job Tryout to see if you have what it takes to be part of our specialty team.

Required Qualifications
6 months experience in a customer service role

Successfully complete a background check and drug screen

Preferred Qualifications
Prior experience working in an inbound call environment is preferred, but not required

Education
Verifiable High School diploma or GED is required

Business Overview
It's a new day in health care.


Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.


We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.


CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.


If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.rj6-hgxn2-I-K

States

PA  

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