As a Senior Director you will be responsible for development and successful execution of ambulatory operations and growth strategy for over 1,100 retail health clinic locations across 34 states, impacting over 3,000 healthcare providers and >6M annual patient visits The Senior Director is essential to ensuring that core operational initiatives and day to day operations are executed consistently and flawlessly. The Senior Director position is responsible for leading multiple diverse teams who oversee operations, growth, business development, patient access, inventory management, patient experience, call center, provider resource management, overall communications and environment of care management.
As part of the MinuteClinic Executive team you will ensure that the patient and provider experience are paramount to the work of the teams you lead. You will guide prioritizing the needs of the business and make decisions that ultimately improve the financial well-being of the organization while maintaining high clinical quality and excellence in patient care.
Additional responsibilities of the Senior Director include: * Oversee and support the growth portfolio and ongoing program management and oversight * Collaborate with clinical field leadership on efficiency initiatives that benefit providers and patients * Partner with business units outside of MinuteClinic to execute on enterprise initiatives * Lead access management and digital strategy to improve volume and patient experience * Ensure consistent standardization at all clinics * Partner with internal stakeholders to implement and execute on organizational initiatives * Support development of new programs, including laboratory management and diagnostics * Provide guidance to IT on execution of processes and systems impacting patients and providers * Lead on emergency preparedness and environmental disaster response
PRIMARY DUTIES AND RESPONSIBILITIES: List the top four or five primary responsibilities of the position in the space provided below, indicating the most important functions first and the approximate percentage of time spent on each.
Responsibilities % Time 1. Core Operational Efficiency & Program Management 30 2. Patient Access/Experience 25 3. Equipment and Expense Management 20 4. Joint Commission/Environment of Care 25
Required Qualifications 8-10 years of experience in a healthcare setting that provides patient care 5+ years leading teams Experience with leading organizational wide initiatives Experience with influencing other departments to execute on initiatives Experience presenting at the executive level Proven success in healthcare operations Experience with leading change management and familiarity with process improvement techniques
Preferred Qualifications Patient care exposure either clinically or operationally Retail health exposure and knowledge Understanding of healthcare reimbursement, challenges and industry
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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