Responsible for performing and overseeing the production of reports, data analytics, metrics optimization and reporting automation - with the end goal of maximizing profits and increasing operational efficiency. Manages internal data analytics team and participates in IT projects that replace current systems with new in order to ensure data is accurate and that gaps are not created for internal users and external customers. Manages documentation for internal team and external users of automation process and metric definitions.
Reviews and validates customer data as it is collected
Oversees the deployment of data to the data warehouse and ensures data is accurate as new systems are put into place and old systems are disabled.
Develops policies and procedures for the collection and analysis of data
Proficient in SQL Server, Microsoft PowerBI and Tableau
Create or discover new data procurement and processing programs
Implement new data analysis methodologies
Review customer files to ensure integrity of data collection and utilization
Perform data profiling to identify and understand anomalies
Provides users with operational definitions of data pulls to result in accurate analysis.
Communicates with internal teams and external customers.
Oversees monthly KPI (key performance indicator) reporting for specified accounts to data imports and report development and communication with vendor.
Builds automated reporting tools for key stakeholders and front-line employees.
Develops reporting for operational team that enables them to improve productivity, efficiency and meet service level agreements.
Manages internal team by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge according to the company's value system.
Provides technical guidance to employees and adapts plans and priorities to address resource and operational challenges.
Is accountable for the performance and results of team.
5 years financial, systems or other related experience
Previous leadership experience preferred
Strong communication skills, ability to explain data and train both internal and external customers.
Seeks ways to improve customer service and reduce costs
Ability to understand systems, issues, and limitations and identify solutions
Ability to make sound decisions based on factual information with a combination of experience and judgment
Ability to analyze and draw conclusions from data
Ability to read situations and reprioritize for effective workload management
Coaching skills for development of employees for maximum performance