Oct 22, 2019

Enterprise Account Manager - St. Paul, MN

  • Professional Diversity Network
  • St Paul, MN, USA
Full-Time Sales

Job Description


Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Military Experience Welcomed!
Benefits for new hires start on Day 1.

Military Experience Welcomed!
Benefits for new hires start on Day 1.

Provides strategic account management and financial sales leadership for an assigned portfolio of existing Mid-Market customers. The EAM is primarily focused on maintaining and growing existing customers with existing Metro Ethernet and Advanced Voice services as well as large coax-based customers that are interested in growing their business and building their network. Develop and manage strategies for high value Mid-Market accounts including incremental revenue opportunities and retention of embedded services.
Primary Responsibilities:
Retain and renew assigned customer accounts through solution-based selling and account management via phone calls, email and in-person visits.
• Build fiber-based network solutions for complex Comcast Business customers including designing solutions with multiple products among multiple locations
• Demonstrated understanding of advanced voice services, complex fiber and coax customer management, fiber-based product and all Comcast Business products
• Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately.
• Drive unit growth through solution-based selling to a base of growing customers by cross-selling new Lines of Business (LOBs), adding new customers sites.
• Grow revenue by upgrading existing products, renewing contracts and recontracting service agreements
• Operate multiple systems to build, track and monitor sales opportunities.
• Maintain a satisfactory Net Promoter Score (NPS) within assigned customer base.
• Enhance customer satisfaction through regular contact and problem resolution.
• Regularly interface in-person and over-the-phone with customers to provide custom solutions to business needs
• Demonstrated experience of growing customers with additional products and services
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.

Core Responsibilities:
• Meet or exceed monthly quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice and other Business Class products, as appropriate.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
• Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
• Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Education Level: Bachelor’s Degree or equivalent experience with Account Management or Advanced Voice services.
Years Experience: Generally requires 6-9 years related experience
• Account Management skills required in order to create, maintain and enhance customer relationships
• Minimum 3 years of Account or customer management
• Detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well

Comcast is an EOE/Veterans/Disabled/LGBT employer



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