Oct 22, 2019

Office Manager

  • Safelite AutoGlass
  • 28201 Schoolcraft, Livonia, MI 48150, USA
Full-Time Skilled Labor

Job Description

The Service Delivery Manager is responsible for creating a seamless customer service experience through the management of the customer advocate and market dispatch teams.

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

Essential Activities: 

  • Responsible for the hiring, development, engagement and retention of a high performing customer facing team.
  • Works with the market management team to ensure that at every customer handoff point the customer experience is seamless and exceeds expectations.
  • Oversees the monitoring of route capacities, open and close times, zip code maintenance and store parameter maintenance.
  • Performs the scheduling and planning of all service activities in a facility.
  • Oversees the activities of the customer advocate and market dispatch teams
  • Encourages the accomplishment of contributing key performance indicators (KPIs) for service and dispatch objectives and monitors progress toward these goals.
  • Communicates with the team to keep them abreast of the latest information on new products and services, standards, scheduling and systems.
  • Serves as the local liaison to various corporate functions to report, investigate, track, and resolve customer problems quickly.
  • Audits market adherence to the company's service operations and policies and processes, and makes recommendations for improvement.
  • Resolves all over/short money issues.

Requirements:

  • Associate's degree in Business Administration or equivalent work experience required
  • Five plus years of supervisory experience preferably in the customer service industry
  • Knowledge of customer service and administrative protocols
  • Ability to provide world-class customer service
  • Ability to lead within a fast-paced, high-volume operation
  • Proven experience developing high performing teams that deliver extraordinary results

Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

Learn more.

 

Security Clearance

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