Oct 20, 2019

Marketing Operations Manager

  • Professional Diversity Network
  • Hartford, CT, USA
Full-Time Other

Job Description


Description: Supports the business by recommending appropriate actions, strategies and/or alternatives to meet business needs. Has responsibility for leading/managing all aspects of a project and/or program such as planning, coordination, development, implementation including the financial implications while prioritizing work, resources and time. Ensures the end state of the project and/or business operations meets business objective(s) and that all deliverables and due dates are met. Highly collaborative process often requires managing relationships across the segments or multiple functional areas.

Offers critical leadership support for programs aligned with the government sector - Medicare (Individual & Group). Leads the work and deliverables of multiple, complex projects or programs through to implementation, which impacts multiple processes, systems, functions and products. Provides critical on-going support and direction. Has a keen eye and clear understanding of plan data in order to identify any gaps and provide necessary data elements in required formats. Ensures materials go through the necessary product and compliance reviews to adhere to CMS guidelines and deadlines.


Fundamental Components:
  • Develops and implements strategic business plan to achieve business goals.
  • Responsible for the financial implications of projects and/or program budgets.
  • Proactively leads complex projects and/or program management work including setting strategic direction, monitoring and tracking of progress and status update communications.
  • Consults with constituents (internal and/or external) to scope/define projects and manage timelines.
  • Collaborates and partners with other functional managers and/or other business areas across/within organizations/business to identify any downstream affects and ensure all workflow processes and interdependencies are identified and addressed.
  • Works with Business Owners to develop and implement strategic solutions to meet business needs that are compliant and process efficient.
  • Partners with other Project Program Manager(s) on critical internal initiatives where an end-to-end view and compliance is required.
  • Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization.
  • Responsible for the development and implementation of new ideas, as well as resource utilization that supports the work/team.
  • Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services.
  • Assists others to identify solutions to issues that negatively impact program and/or project plan.
  • Oversees and supports the annual build from start to finish, including Medicare Individual and Group materials.
  • Responsible for the creation of key deliverables - enrollment forms, drug lists, star ratings - to ensure meet business and CMS requirements.
Background Experience:
  • Proven track record as leader in a collaborative work environment, but also works well independently
  • 5+ years of program management experience
  • Advanced MS Office skills with strong emphasis on Excel skills
  • Clear understanding of Medicare and CMS requirements required
  • Attention to detail; analytical; self-driven
  • Demonstrated ability to effectively coordinate multiple projects simultaneously
Additional Job Information:
  • Good interpersonal skills and the ability to communicate with all levels of management
  • Excellent documentation skills
  • Excellent verbal and written communication skills
  • Conflict management and problem-solving skills
  • Ability to work in high stress environment
  • Strong data analytical skills
Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.





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