Manages a team responsible for application access administration for corporate applications.
Responsible for the day-to-day management of access administration for existing and new applications including defining and maintaining service level agreements, customer service, productivity reporting and quality audits for a globally dispersed team. Works closely with other areas of IT and business lines to transition access administration from other areas of the company to IT. Understands Sarbanes-Oxley (SOX) audit concepts including Information technology general controls and how access administration complies with those audit requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages, coaches, trains and develops a team of access administrators.
Develops and documents team policy and procedures.
Manages all aspects of access administration team functions.
Manages transitions of access administration into IT from other areas of the company.
Submit weekly metric, trend and productivity reports to management.
Ensure staff scheduling meets business needs including holidays, emergencies and PTO.
Meet regularly with access administration leads in each region.
Ensure all teams are meeting service level agreements / KPI's.
Conduct regular quality audits for each team member.
Provides performance feedback and coaching on a regular basis for each team member.
Develops annual performance goals to align with departmental and company goals.
Performs annual performance reviews for staff.
Provide audit support for access administration team.
Performs other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area.
Approves subordinate's recommendations for staff recruitment, selection,promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval.
Plans and monitors appropriate staffing levels and utilization of labor, including overtime.
Prepares and delivers performance appraisal for staff.
Mentors and coaches team members to further develop competencies.
Leads by example and models behaviors that are consistent with the company's values.
Excellent customer service skills.
Full understanding of application user lifecycle, including user account reviews.
Previous experience as an access administrator for corporate applications.
Previous IT supervisory or managerial experience.
Previous experience onboarding applications for access administration. EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university and a minimum of six to ten years of related experience and/or training. 3 to 5 years of experience in performing user access administration with 3 years of supervisory or managerial experience in IT. Working knowledge of Service Now ticketing system is preferred.
Ability to comprehend, analyze, and interpret the most complex business and systems documentation. Ability to describe technical issues in a way that others in D&T will be able to understand and act upon them. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
Scope of Responsibilities
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines.