Concordance Healthcare Solutions has a job opening and exciting opportunity for a full-time Customer Service Specialist in our Kalamazoo, MI location. A Customer Service Specialist is someone who has the primary role of acting as a point of contact between the customer and our warehouse operations. This CS Specialist role will provide support for a variety of hospital and physician customers.
What You Will Do:
Provide general customer service functions to our customers with product information, obtaining price quotes, processing orders/returns and discrepancies, providing website assistance, verifying pricing, etc.
Key liaison between operations and the customer(s) to resolve order related issues.
Work with customers to ensure streamlined communications on stocking levels, item usage and product changes.
Proactively analyzes inventory data to minimize inventory shortages where possible using Excel.
Analyzes customer backorder reports to determine why the shortage and how to fix going forward.
Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
Resolves product or service problems, including missed shipment resolution and backorder fulfillment and reporting.
Recommends potential substitutions by analyzing customer needs and product availability.
Customer site visits for meetings and/or daily job functions as needed.
Work effectively with all internal departments, outside Sales personnel and customers.
Contributes to the development and maintenance of standards and procedures regarding customer service.
Other duties as assigned.
What You Will Need To Be Successful:
Must have strong computer skills. Proficient with Excel and Word required, experience with AS 400 is a plus
Typing and data entry skills required
High energy, positive attitude and customer service oriented
Must have excellent communication skills, and be forward thinking
Must be detail oriented and possess analytical skills, must be flexible and have the ability to multi-task
Related work experience, medical product knowledge beneficial
Must be reliable and be able to function independently
Must be able to successfully pass a pre-employment drug screening and background check
This role is located in Kalamazoo, MI
We offer great benefits and competitive pay!
Health, Life, Dental, Vision Insurance
Paid Vacation and Personal time, Paid Holiday
401K Retirement Plan - Company match
Company paid Short Term & Long Term Disability
Profit Sharing Program
Concordance Healthcare Solutions, LLC is committed to being the most respected, innovative, national, multi-market healthcare solutions company earning the highest level of trust by operating with integrity, unwavering commitment and exceptional service through our culture of excellence. Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.
Concordance Healthcare Solutions is proud to provide Equal Employment Opportunities to all individuals for employment and prohibits any kind of discrimination on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Consistent with the Americans with Disabilities Act, our organization is committed to providing reasonable accommodation to qualified applicants and employees as requested. If reasonable accommodation is necessary for the interview process, please contact email@example.com.
Concordance Healthcare Solutions, LLC was formed through a merger between three independent healthcare distributors, Kreisers, Inc., Seneca Medical, and MMS – A Medical Supply Company. We are committed to becoming the most respected healthcare distribution company in the country by providing best-in-class service to our customers. Through our dedicated staff of over 1,000 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.