Oct 17, 2019

Manager, Global Production Services Operations

  • Wileyed Solutions
  • India

Job Description

Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.

Manager, Global Production Services


Wiley is currently recruiting for a Manager in out Noida office to manage the Global Production Services. The main duties for the role will be to oversee a team of personnel (internal and outsourced) and to ensure that day-to-day operations are carried out in a timely and orderly manner.

You will assist in streamlining and optimizing workloads, primarily but not exclusively in SAP and manage the Journal Production Administration Team (JPAT) coordinating journal print schedules from print production to dispatch; distribution data file management; inserts; exceptional bulk dispatch; month end revenue management for print & electronic issues.

You will be an experienced manager with the ability to ensure that the team delivers a high level of service and performance against required standards, service levels and objectives and promote good customer relations to all external and internal and external customers.

You will be responsible for supporting the Manager in all aspects of team management including recruitment, supervision, training and audit matters and to provide support to the team whenever required.

Key Responsibilities:
  • To manage the Journal Production Administration Team of both internal and external team members.
  • To provide Journal Administration team expertise and guidance, render project support and implement strategic plans:
  • SAP support and workflow optimization - assist GPS teams to maximize potential of SAP. Help identify improvements in workflow. Work with SAP IT team to obtain efficiencies and improve the system for the team's use
  • To provide management information and produce regular reports as required.
This role is a critical part of Wiley's Global Production Services and as such we are looking for a candidate that can adapt to change and manage a variety of situations.

It is a great opportunity to join us at a pivotal moment and as such you will experience challenges and career development.

Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.

Security Clearance

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