Oct 17, 2019

WM Transformation Specialist - 1910653

  • Mondelez International
  • East Hanover, NJ, USA
Full-Time Customer Service General Labor Sales Warehouse

Job Description

Mondelēz International, Inc. empowers people to snack right in over 160 countries around the world. We're leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our 90,000 colleagues around the world are key to the success of our business. Great people and great brands. That's who we are.

Join us on our mission to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way. It's time for you to Make It with Mondelēz International.

Customer Service & Logistics

Customer Service & Logistics (CS&L) is where you'll integrate our end-to-end demand-driven supply chain. Working "from farm to shelf," you'll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

Broad function and scope of the position

The WM Transformation Specialist will be responsible for acting as a business expert for the Warehouse Management System Implementation. They will work together with other project members including Change Mgmt, Training, Consultants, and the field to successfully implement EWM into our Branch, Mixing Center, and Buffer Locations.
They will participate in all aspects of the project (Blueprint, Realization, Testing, Training, and Go Live). The WM Transformation Specialist will be responsible for active participation in design, system evaluation, and will be conducting end user training and site support for the pilot and subsequent rollouts. They will serve as a site lead for assigned locations working with local contacts to gather necessary requirements for site configuration, master data updates, training needs, and to serve as the link back into the core project team regarding issues or constraints related to their site.

The ideal candidate will be a Subject Matter Expert (SME) for their respective distribution point (Branch, Buffer, or Mixing Center) who is familiar with both system and business processes. Should have experience with communicating to large groups of users, experienced in training system and business processes, and has the ability to travel and commit to a multi-year rollout.

Home Based This role requires someone willing to travel constantly.

Primary responsibilities

Act as business process expert for respective distribution point responsible for aiding in design of WMS system and evaluation of functionality through testing cycles.
Serve as site lead for assigned sites throughout rollouts, responsible for coordinating communications with Business Site Leads, gathering site data pertaining to locations, naming conventions, number of users, shifts, etc.
Serve as a change agent for the successful implementation of EWM into our Distribution Network.
Create End User Training Materials (Site Specific Job Aids, Training Data, etc.)
Coordinate and Conduct End User Training for assigned locations
Serve as site lead for Hypercare activities including working with Core Project Team as on issue resolution, communicating Business Site Lead concerns, and maintaining issue log.

Internal and external contacts

  • Internal Clients: ISC, Project Team,
  • External Clients: 3rd Party Vendors/Partners, 3rd Party Logistics Partners

Functional/Technical Expertise

  • Mondelez Business Expert for Respective Distribution Point. Min 5 Years
  • Experience with WMS system. Min 2 Years
  • Ability to Read and Understand Business Process Mapping. Min 1 Year
  • Ability to use Microsoft Office to develop training materials. Min 1 Year


  • Customer Focus
  • Business Acumen
  • Drive for Results

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.

Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.



Apply Now