Oct 16, 2019

Customer Relations Coordinator

  • Professional Diversity Network
  • Canton, MA, USA
Full-Time Telecommunications

Job Description

Dunkin Brands


Location: Canton, MA, US

Dunkin’ Brands- Communications

Customer Relations Coordinator

Are you passionate about providing excellent customer service? Do you thrive in a fast-paced work environment? Grab a coffee, let’s chat.

Who We Are-

With an energy that is infectious and a singular dedication to building on our successes, our people have grown our company into one of the world’s leading franchisors of quick service restaurants with more than 19,000 points of distribution in more than 60 countries worldwide. The success that we have built from our many years of creating products that people love is something we delight in sharing with our approximately 1,100 employees. But the best part about working at Dunkin’ Brands is being associated with well-known brands that people identify with great taste, delicious products and consistent service across the globe.

We are poised for even greater success, and we need enthusiastic people who are looking for career growth at a company that encourages innovation and nurtures entrepreneurial thinking. If you enjoy a fast-paced environment, have a positive attitude, and are looking for a company that invests in its employees then please apply!For more information, please visit

What You’ll Be Working On-

  • Improve customer satisfaction by actively listening and acknowledging customer concerns/experiences and respond accordingly
  • Provide accurate and honest responses by participating in daily departmental communications, maintaining awareness of existing products as well as new product and promotional initiatives
  • Ability to multitask using multiple databases to accurately respond to inquiries
  • Ability to quickly recognize escalating trends and problem solve potential root causes
  • Ensure data/report integrity by continuously understanding use of tools and the business needs for information
  • Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution

What You’ll Need-

  • Bachelor’s Degree
  • Strong customer focus and organizational skills
  • Excellent trouble shooting & problem solving skills
  • Experience effectively collaborating with people to resolve issues
  • Ability to multi-task and work effectively as a team member
  • Strong written and verbal communication skills
  • Ability to accommodate flexible schedule to cover extended hours of operation
  • Ability to listen, talk, type simultaneously

Additional Perks

  • On site fitness gym
  • Casual dress code- jeans every day!
  • Endless supply of coffee, ice cream, and donuts!

States

MA  

Apply Now