Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medical, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners. The company's headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.
This is a 12 month fixed term, full-time position.
The role of the Business Improvement Manager will be to lead various projects that empower the business to increase efficiencies. The main stakeholders that you will work closely with include the Director of Sales ANZ, Senior Manager of Customer Success, National Sales Managers, the Sales Information Analyst, Sales Support Coordinators, Finance, Publishing and Marketing teams to gain a clear understanding of project scope, various team inputs and requirements to manage the project through to implementation.
You will also take on the role of APAC Education Business Partner for the CRM system (SalesForce), working with international Business Leads to ensure the accurate and timely functioning of the system along with providing reports and leading training local colleagues as necessary.
Other responsibilities include:
Review current processes and practices within business teams including set up, implementation and management of digital solutions, sales reporting and opportunity management to determine areas for process improvement and enhanced customer experience.
Ensure Salesforce is optimised as a tool to support key business activities and provide insights and intelligence through analysis and reporting.
Ad hoc reporting and analysis
Tertiary level qualification
Strong experience in process improvement or project management
Ability to quickly pick up new technologies and work with digital products
Working knowledge of CRM tools (preferably SalesForce), Microsoft Suite (in particular Excel and Visio)
Ability to write reports and analyse data
High level of accountability and organisation skills
Problem solving skills
Strong communication and relationship building skills, ability to effectively deliver presentations and training sessions to groups.
About the benefits Wiley's philosophy is to provide compensation and benefits that are both externally competitive and internally equitable. This role is eligible to participate in the Wiley Bonus Incentive Scheme to reward performance and achievement of objectives. Our office is located within walking distance of the Richmond the train station and radiates a warm welcoming culture. Wiley colleagues enjoy a range of additional benefits including regular social activities and events throughout the year and product discounts.
About the company Wiley is a leading global publisher providing print and online content and services for worldwide academic, professional, and consumer markets. We are committed to attracting and retaining a talented and diverse workforce and fostering a work environment in which all colleagues are valued and can enjoy professional success. The company is frequently honoured for its sustained financial success and unique culture by leading publications, government agencies, and organisations around the world.
Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted.
Deltak has been actively supporting the academic community since 1996. Today, Deltak provides a wide array of high quality services and support to prestigious academic institutions and their students, focused primarily on online and technology enabled learning. We foster a highly selective employee recruitment process that is matched by our focus on the personal and professional development of each team member once she/he becomes a member of our fast paced, entrepreneurial environment. Every day, our professionals are helping to positively affect the lives of students through exceptional services, innovative technologies and, most importantly, strong personal relationships.
At Deltak, we are passionate about the success of our partners, their students and each of our team members. We believe that our Core Values, ownership mentality and personal connection make us a pre-eminent organization in higher education. If you are passionate about education and have the desire to help people succeed, then we want to meet you and hear your story.