Oct 11, 2019

Business Initiatives Consultant 2 - Vendor Oversight

  • Wells Fargo
  • San Antonio, TX, USA

Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Enterprise Finance drives financial management for the company and maintains and enhances risk and financial controls. Key functions within Enterprise Finance include finance and accounting; Treasury; corporate development, mergers, and acquisitions; Data Management and Insights, the Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management, and Corporate Strategy. Enterprise Finance informs shareholders, regulators, taxing authorities, team members, and leaders of the company's financial performance through earnings releases, investor meetings and conferences, and meetings with regulators and credit rating agencies, following appropriate reporting guidelines. They also maintain and enhance risk and financial controls and lead many of the company's shared services functions including corporate properties, security, and global services.
The Customer Remediation Center of Excellence (CRC) organization is an enterprise function. This organization develops and implements consistent enterprise standards for remediating customer issues across the Wells Fargo enterprise. The organization enables more effective and coordinated monitoring, reporting and stakeholder communications. Enhancing our practices and outcomes for customers is a critical part of building a better Wells Fargo.
The Third Party Oversight Team is responsible for management of Service Providers in support of the Customer Remediation Center of Excellence. They are expected to ensure vendor effectiveness to meet remediation requirements, such as data standards, performance measurement and reporting as well as onsite quality supervision methodology.
A core component will be ensuring Wells Fargo engages and leverages the optimal vendor based on the work needed in full alignment with defined Wells Fargo Enterprise processes. This includes ensuring vendors perform their services in accordance with the SCM contract, manage to BAU expectations that ensure compliance with the Enterprise 3rd Party Provider policy, ensure that Wells Fargo only compensates the providers for actual services rendered in that particular service/invoicing period, and that each of these engagements are optimized in the context of risk management and performance best practices.
Key responsibilities include:
  • Working with senior leaders across COE Remediation to understand business requirements that drive needs to engage with Third Party Service Providers.
  • Build relationships with internal and external partners to ensure proper prioritization of vendor efforts and escalating where appropriate.
  • Working with leaders across COE Remediation to understand business requirements that drive needs to engage with Third Party Service Providers.
  • Collaborate with Supply Chain Management to source and onboard vendors on behalf of the Customer Remediation team. Provide oversight of the vendor through the vendor lifecycle to ensure appropriate controls are in place to meet Wells Fargo compliance and standards. Champion improvements, standards and consistency among vendor processes.
  • Collaborate with Supply Chain to complete RFP process, select and onboard vendors
  • Build service level agreements and Vendor oversight plans
  • Ensure vendor procedures and controls are in place
  • Ensure Wells Fargo is following all Third Party Risk Management protocol, TRIMS and compliance assessments required
  • Track and report vendor performance measures for applicable KPIs, SLAS and document for use within COE, WF Enterprise and in support of Governance and Regulatory interactions needed.
  • Establish regular cadence with COE Stakeholders, SCM and vendors to review relationship and performance. Ensure we identify and correct any service deficiencies.
  • Work with internal partners to complete onsite reviews. Document and manager any corrective action plans.
  • Ensure Retention and BCP plans are in place for service providers
  • Ensure vendor remediation deadlines are meeting COE and Corporate standards/protocols

Required Qualifications
  • 6+ years of experience in one or a combination of the following: project management, implementation, or strategic planning

Desired Qualifications
  • Superior project management skills including the ability to handle multiple projects concurrently
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to facilitate team meetings or present information to an audience
  • Ability to present to multiple levels of management
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Ability to consult, build, and maintain solid working relationships in and outside of immediate department

Other Desired Qualifications
  • Experience with 3rd party vendor management
  • 3+ years of experience in a Strategic Consulting function focused on improving and executing key business processes

Job Expectations
  • Ability to travel up to 20% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



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