Oct 11, 2019

Dispatcher- Ag Protein (Night Shift)

  • Smithfield Foods
  • Rose Hill, NC 28458, USA
General Labor Inventory Logistics Management Transportation Warehouse

Job Description

Provide excellent customer service by relaying information and responding to questions or concerns from route drivers, contract growers, and farm managers via email, by telephone or in person in an appropriate manner. Utilizes trucks, drivers, and equipment to ensure the timely, complete, and accurate pick up of animal disposal by performing the essential duties and responsibilities.


ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following.  Other duties may be assigned.

           

  • Establishes a good working relationship with team members and internal contacts in order to maintain and continuously strive too improve the level of overall service being provided.
  • Generates master schedule by preparing and organizing work schedules for employees to make sure that appropriate number of employees are on duty in every given work period/shift.
  • Studies changing traffic situations, traffic patterns, and conditions as well as schedule for possible changes.
  • Troubleshoots and expedites operations that delay schedule and alters schedules to meet unforeseen conditions.
  • Creates and maintains service reports to accurately capture customer information.
  • Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
  • Collaborate with management to modify daily routes to accommodate the needs of customers.
  • Receives incoming calls from farms, drivers, and loading. Handles issues accordingly and logs all issues that pertain to transportation and production.
  • Tactfully handles confrontational or stressful interactions with the public and effectively resolves customer disputes.
  • Ensures compliance of federal and state DOT requirements.
  • Performs driver and equipment audits and performs sanitation inspections.
  • Maintains dept. records such as DVIR’s, GPS tracking and departure schedules.
  • Assists all vehicles accidents, investigations, and reports.
  • Responsible for following all policies and procedures with Smithfield Hog Production subscribes to including environmental and safety policies.
  • Assist with special projects as assigned.
  • Identify, investigate, and resolve service-related issues, both internally and with outside vendors or customers.
  • Completes internal supporting paperwork upon time of receipt and enters all information into required MS Office programs.

States

NC  

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