Location: US-GA-Braselton# of Openings: 1Category: Front DeskPosition Type: Regular Part-TimeFLSA Status: Non-ExemptAbout UsWithin the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau lan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations.We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau lan the special place it is today.Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail, free meals in the Associate Cafeteria as well as access to the YouDecide® discount program. YouDecide® offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans.OverviewPerform the night audit operations at the Hampton Inn at Chateau Elan to ensure the maintenance of financial controls, and compliance with hotel standards. Be available throughout the night to assist guests, answer the phones and coordinate with other departments (i.e. Security, Housekeeping) to ensure quality service is provided to all guests. ResponsibilitiesAssist guests with arrival and departure from hotel, while providing positive guests experiences.Run audit reports/journals from the front office system. Make corrections and adjustments and handle all computer problems that might occur throughout the shift. Monitor the front office system revenue/expenses/allowances to generate accurate daily reports. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations. Fulfill front desk duties for the overnight shift.Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. QualificationsHotel experience preferred.Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. Ability to access and accurately input information using a moderately complex computer system.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. PI114474118
Industry Reputation. Over the last decade HEI has become one of the largest Full-Service independent lodging operators in the US. During this time HEI has strengthened existing relationships and forged new ones, evidenced by HEI’s current operating relationships with LaSalle Hotel Properties, Chesapeake Lodging Trust, Pebblebrook Hotel Trust, Cornerstone Real Estate Advisors, Starwood Capital Group, and many others.
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