Oct 08, 2019

Quality Manager

  • Safelite AutoGlass
  • Minneapolis, MN, USA
Full-Time Skilled Labor

Job Description

The Quality Manager helps us to achieve our goals by developing quality improvement plans, facilitating training, and assisting local leadership with overall quality initiatives.

Find a career. Gain a family.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.

Essential Activities:

The Quality Manager will play a key role in helping us to achieve our goals by focusing on the following responsibilities:

  • Providing input to the Operations Manager and Store Managers in the recruitment and selection of new associates
  • Develop Quality Improvement Plans and partner with Store Managers and Operations Managers to implement and monitor progress
  • Facilitating training classes for all newly hired Technicians/Repair Specialist within the market
  • Developing a comprehensive quarterly Ride Along and Ride After plan with all Techs/Repair Specialists for coaching, job improvement and assessment purposes. This is to ensure that assessments are completed twice a year for all associates and quarterly for those who are not performing up to our quality standards
  • Providing input to the Operations Mangers and Store Managers in developing and delivering performance reviews
  • Partnering with the Operations and Store Managers to ensure all technicians are aware of their individual performance, store performance and market performance around the pertinent KPIs
  • Overseeing and conducting training and implementation of all new tools and procedures
  • Ensuring MRM practices are adhered to
  • Conducting individualized technician refresher training as needed.
  • Facilitates monthly safety meetings
  • Ensures all testing and certifications are current for all Technicians and Repair Specialists
  • Responsible for meeting or exceeding of the market's quality goals by:
  • Ensuring all technicians are performing quality installations, using the Belron Way of Fitting
  • Reviewing casualty losses and ensuring practices (retraining, process improvements) are in place to minimize or prevent them from occurring in the future
  • Reviewing warranties and ensuring practices (retraining, process improvements) are in place to prevent them from occurring in the future.
  • Ensuring all safety practices are being followed and personal protection equipment is being worn to prevent injuries.



  • Ten years installation experience, Safetech 4.0 Installation and Repair certified, plus two years supervisory and/or training and teaching experience desired.
  • Bachelor's degree in a related field required
  • Ten plus years of proven experience in a leadership role leading the development and implementation of technical training programs
  • Ability to travel up to 70%

Apply now!

We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.

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