The Quality Manager helps us to achieve our goals by developing quality improvement plans, facilitating training, and assisting local leadership with overall quality initiatives.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
The Quality Manager will play a key role in helping us to achieve our goals by focusing on the following responsibilities:
Providing input to the Operations Manager and Store Managers in the recruitment and selection of new associates
Develop Quality Improvement Plans and partner with Store Managers and Operations Managers to implement and monitor progress
Facilitating training classes for all newly hired Technicians/Repair Specialist within the market
Developing a comprehensive quarterly Ride Along and Ride After plan with all Techs/Repair Specialists for coaching, job improvement and assessment purposes. This is to ensure that assessments are completed twice a year for all associates and quarterly for those who are not performing up to our quality standards
Providing input to the Operations Mangers and Store Managers in developing and delivering performance reviews
Partnering with the Operations and Store Managers to ensure all technicians are aware of their individual performance, store performance and market performance around the pertinent KPIs
Overseeing and conducting training and implementation of all new tools and procedures
Ensuring MRM practices are adhered to
Conducting individualized technician refresher training as needed.
Facilitates monthly safety meetings
Ensures all testing and certifications are current for all Technicians and Repair Specialists
Responsible for meeting or exceeding of the market's quality goals by:
Ensuring all technicians are performing quality installations, using the Belron Way of Fitting
Reviewing casualty losses and ensuring practices (retraining, process improvements) are in place to minimize or prevent them from occurring in the future
Reviewing warranties and ensuring practices (retraining, process improvements) are in place to prevent them from occurring in the future.
Ensuring all safety practices are being followed and personal protection equipment is being worn to prevent injuries.
Ten years installation experience, Safetech 4.0 Installation and Repair certified, plus two years supervisory and/or training and teaching experience desired.
Bachelor's degree in a related field required
Ten plus years of proven experience in a leadership role leading the development and implementation of technical training programs
Ability to travel up to 70%
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
With more than 7,800 MobileGlassShops™ and stores in all 50 states, Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair, replacement, and calibration services in the U.S. Last year 6 million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s in only nationwide lifetime guarantee.
Safelite AutoGlass is a member of the Safelite® Group family of brands, which together, make a difference in the lives of 10 million customers annually. This leading service organization, founded in 1947, is reaching record-growth thanks to its People Powered, Customer Driven strategy. The Columbus, Ohio-based company employs nearly 14,000 people across the United States.
Safelite is so much more than auto glass! We're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization. Our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. With a career at Safelite, we’ll be the best place you’ve ever worked!