Sep 20, 2019

Seasonal Customer Service Representative Washington, PA

  • Sprague Operating Resources LLC
  • Washington, PA
Seasonal Customer Service Oil and Gas Other Transportation

Job Description

Responsibilities & Essential Functions:

  • Processes customer orders by telephone, fax, and/or computer. Provides established pricing, delivery, and other related information to customers and company personnel. 
  • Responds to customer questions about billing and orders while providing customers with courteous, knowledgeable service. 
  • Maintains appropriate records and filing. Prepares and maintains required reports, spreadsheets, documents in line with policy and procedures.
  • Handle new customer inquiries; send/receive documents and paperwork timely and accurately with the ability to explain terms and conditions.
  • Obtain Purchase Orders from clients to ensure proper payment and agreement of terms.
  • Communicate with all departments regarding new account set up and the progression of order processing.
  • Prepare cash, check, and credit deposits for drivers and bulk plants.
  • Process customer payment in form of cash, check, or credit.
  • Create tickets for next day customer deliveries.
  • Prepare and maintain records of all Driver tickets.
  • Manage reoccurring company delivery orders by ensuring that a delivery schedule has been set up in the system.
  • General office duties, including maintaining sign in/out record of packages received by UPS/FedEx/USPS/etc. to ensure proper package delivery.
  • Liaison between various vendors, customer base, and internal stakeholders.
  • Cross-trained to back-up the dispatcher role as needed.
  • Cross-trained to support invoicing as needed.
  • Special Projects as assigned.

 

*All other duties as assigned

Education, Experience and Skill Requirements:

  • High school diploma or equivalent required. Associate’s degree preferred.
  • 1 year of customer service experience required. 3 years of customer service experience preferred.
  • High attention to detail with the ability to multitask.
  • Customer focus with the ability to adapt/respond to different types of customer inquiries or concerns.
  • Must work well under pressure and with deadlines.
  • Microsoft Office product knowledge, Microsoft Excel skills specifically preferred.
  • Highly reliable with a friendly disposition.

 

Licensure/Certification:

    • Valid State Driver’s License, proof of insurance, and reliable transportation is required.
  • Must be able to pass an MVR.

Please click on link below to be directed to our website for your application process: https://recruiting.ultipro.com/SPR1005/JobBoard/17902b3d-1500-1fbc-82f1-12a85d5288ed/OpportunityDetail?opportunityId=6c7fe1e9-8fbb-4fc9-9617-0e570bcf7c1d

Ability to travel between the Greensburg, Carmichaels and Washington Offices as needed.

Occupations

Vehicle Dispatch, Routing and Scheduling  

States

PA  

Security Clearance

NO Security Clearance

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