Sep 19, 2019

IT Asset Management Delivery Manager

  • Professional Diversity Network
  • Chicago, IL, USA
Full-Time Other

Job Description

PricewaterhouseCoopers

A career within Project Portfolio Management services, will provide you with the opportunity to help organisations balance long term strategies and short term imperatives to optimise their investments and strategic activity required to achieve the organisation's business objectives. We help enhance organisations project and programme performance by identifying alternative project approaches, consistently aligning projects with corporate strategy, setting the tone and pace of programmes from the outset, responding quickly and effectively to crisis situations, and extracting value from agile programme delivery.


Responsibilities

As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Contribute to the development of your own and team's technical acumen
  • Develop strategies to solve complex technical challenges
  • Assist in the management and delivering of large projects
  • Train, coach, and supervise staff
  • Keep up to date with local and national business and economic issues
  • Continue to develop internal relationships and your PwC brand

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
6 year(s)

Preferred Qualifications:

Preferred Fields of Study:
Computer and Information Science, Management Information Systems

Certification(s) Preferred:

PMP, CMMi or ITIL v3

Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success with client management, project management, contract adherence product delivery, managing project teams, including the following areas:

  • Managing multiple client engagements simultaneously;
  • Leveraging experience in all phases (development, execution, and transition) of project delivery;
  • Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level;
  • Developing multi-level relationships with client and team members to establish project delivery goals are met as planned;
  • Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery;
  • Establishing the transition methodology is well understood, adhered to, and is continuously adjusted to establish lessons learned are incorporated from each transition;
  • Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities;
  • Acting as a gate keeper function that establishes effective transfer to Operations in compliance with the transition process for all new services introduced;
  • Providing fully documented services which are updated and maintained throughout the life of the service and are aligned to ITILv3 industry leading practices;
  • Establishing that appropriate lifecycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders;
  • Working with Project Managers, Business Owners, Service Owners, Implementation teams, Partners, Operations teams, and 3rd parties to establish that transition activities are executed and successful;
  • Establishing that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews;
  • Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations;
  • Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions;
  • Establishing an effective set of performance metrics and service levels are delivered for new services;
  • Identifying and managing Operations risks to establish e a successful transition to service; and,
  • Coordinating Service Transitions and Project Planning in the IT sector using ITIL practices.

Demonstrates extensive abilities and/or a proven record of success with the following:

  • IT infrastructure elements such as networks, servers, desktops and a high level of understanding of IT processes around infrastructure management;
  • Product use rights for vendors such as IBM, Microsoft, Oracle, SAP, HP, EMC, Symantec, Adobe, etc.;
  • Software Asset Management standards and processes;
  • Development of ITAM, SAM processes and process flow documentation; and,
  • Business process analysis and documentation.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

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