Job Description Acts as a coach to Member Services staff as well as evaluate, interview, hire and manage a staff of Member Services Coordinators, Clerks, Technicians, and Pharmacists. Responsibilities include the monitoring of quality, coaching, and problem-solving. This individual will be responsible for assisting in the development of his/her team and their growth. Ensuring that reps are highly compliant and accurate in each and every member interaction. This individual will also ensure that employees are meeting all performance measurements. The flexibility to adjust to various work schedules as dictated by department business needs.
Required Qualifications 2+ years of experience working in a customer service or pharmacy related role. 1+ years of experience in a supervisory/coaching role. 2+ years of experience using Microsoft office products.
Preferred Qualifications Candidate will have excellent oral and written communication skills. Proficiency with Excel and Word. Coaching and facilitation skills. Strong leadership skills. Ability to make both routine and difficult decisions in a fast-paced, high-stress environment. Strong team player. Flexibility/adaptability. Ability to multi-task and meet deadlines. Strong organizational skills
Education Verifiable High School Diploma or GED - Required Bachelor's Degree - Preferred
Business Overview It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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