Sep 18, 2019

Senior Business Systems Analyst

  • Professional Diversity Network
  • Indianapolis, IN, USA
Full-Time Other

Job Description


Company Overview:

We at Silverline are passionate about what we do. We're a diverse group of cloud technology professionals with the same goal: to make our clients' lives easier through technology - and we have a good time while we're at it! As a Salesforce Platinum Partner, Silverline combines Strategic Advisory, technical implementation services, and ongoing Managed Client Services to enable organizations to achieve maximum value with the Salesforce Platform. Silverline is consistently ranked one of Glassdoor's Best Places to Work among small- and medium-size companies, among other accolades. Come be a part of our team!

Position Summary:

The Senior Business Systems Analyst will utilize strong business and analytical skills to support Silverline's evolving cloud-based business systems including:

  • CRM (
  • Client Portal ( Customer Community)
  • Analytics ( Einstein Analytics Studio)
  • Professional Services Automation (FinancialForce PSA)
  • Project and Issue Tracking (JIRA)

Working alongside the Business Systems & Technology Director, this individual will engage with business stakeholders across our sales, marketing, delivery and operations teams to implement new functionality as well as support day-to-day systems requests.

Primary Responsibilities:

  • Engage with stakeholders to understand business processes and translate requests into technology requirements
  • Build and prioritize backlog of systems needs for internal stakeholders
  • Design, configure, and deploy Salesforce tools and solutions to support the running of our internal business teams
  • Create and maintain departmental reports and dashboards within Salesforce and Einstein Analytics Studio
  • Investigate and respond to internal support tickets
  • Manage project scope, timelines and ongoing communication for internal systems initiatives
  • Prepare User Acceptance Test plans
  • Prepare training curriculum and deliver training on new functionality

Education and Required Experience:

  • 3+ years Salesforce Administration experience including Lightning
  • SFDC Administrator Certification plus SFDC App Builder or Advanced Administrator Certification
  • Direct experience with CRM project management and professional services applications
  • Experience with business intelligence tools
  • Strong communication, writing, and presentation skills
  • Experience working independently and with remote teams in a fast moving, driven culture
  • Proficient with Google Apps and MS Office
  • Bachelor's or Master's Degree in Business Administration, Management, Computer Science or related fields of study or equivalent business experience

The following experience is a plus but not required:

  • Salesforce Solution Architect experience
  • Einstein Analytics (Wave) experience
  • Previous Experience with FinancialForce PSA and / or JIRA





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