Sep 14, 2019

Digital Specialist

  • Professional Diversity Network
  • Youngstown, OH, USA
Full-Time Other

Job Description

FactSet

Role/Department Description:
Digital Specialists will create compelling, consistent, and differentiated experiences that deliver sustainable value through integrated marketing and training solutions. The Digital Specialist will work with Wealth Management Financial Advisors (FA) and Client Associates (CA).

The Digital Specialist will be responsible for training on all vendor and client-proprietary technology platforms by creating impactful interactions that increase awareness, drive adoption and position the technology as a valuable resource to increase client satisfaction and capacity. The key objective for the role is to optimize the use of varied and consistent training vehicles across a variety of channels with the appropriate frequency to build and demonstrate product offerings to the applicable audiences.

Role Includes:

  • Develop a deep understanding of the technology product offerings (e.g., Wealth Management Workstation, Salesforce, Mobile and Social Collaboration tools, and more...)
  • Build and maintain strong relationships internally and with the user population
  • Create and update training materials, including training scripts, tip sheets, and FAQs on new and existing technology platforms
  • Schedule and facilitate training visits at the client's wealth management branch locations or events as specified by the client. Onsite training visits will be delivered in classroom format and/or one-to-one sessions
  • Deliver virtual training sessions via scheduled online learning portal (representing approximately 35 virtual training sessions per month)
  • Create on-demand training sessions for use on the client's learning portal
  • Provide quantitative and qualitative twice-monthly training metrics (quantitative metrics include date of training session, location of training session, numbers of users trained, and topics discussed, and progress measurement; qualitative metrics include user questions raised, user questions answered, and user questions unanswered)
  • Leverage the issue management escalation process according to a pre-established client process
  • Measure success by acceptance and adoption

Job Requirements:

  • Bachelor's Degree
  • 2+ years of client-facing experience
  • Exceptional verbal and written communication skills
  • Desire to grow and learn in an ever-changing environment
  • Excellent interpersonal skills
  • A proven ability to work on teams
  • Strong knowledge of Microsoft Office or a basic programming language
  • 75% travel required
VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here.FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Jennifer Passeck, Lead Recruiting Specialist, Human Resources at +1 (203) 810-2472 or recruiting@factset.com.Equal Opportunity Employment PolicyIt is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.

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