Job Description As an OTCHS Call Center Agent, you will handle incoming calls, process member orders, track orders, properly document member file. Offline work will include data entry, back orders and outbound calls as needed. As a Call Center Agent you are responsible for ensuring superior service for our members and Health Plan partners. Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Call Center Agents will also create and support a culture of inclusion and diversity, ensuring all actions is in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.
Required Qualifications 1+ years of working experience including strong proficiency with Microsoft Excel and Word, including knowledge of Access and Power Point.
Preferred Qualifications Strong customer service skills.
Experience in use of call center technologies/applications.
Experience working in a call center environment is highly preferred.
Must be able to communicate effectively with all levels and prepare effective written documents.
Strong interpersonal and relationship building skills.
Excellent oral, written and interpersonal communication skills.
Ability to work in a structured, fast paced call center environment.
Ability to work well with others.
Education Verifiable High School diploma or GED is required.
Business Overview It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.
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