Oct 14, 2019

Help Desk Technician Lexington Park, MD

  • Andromeda Systems Incorporated
  • Lexington Park, MD
Full-Time Customer Service Defense Engineering Government Information Technology (IT) Other Telecommunications

Job Description

Andromeda Systems Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment’s performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.


As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry. ASI is an ISO 9001: 2015 Certified Service Disabled Veteran-Owned Small Business (SDVOSB). We have been on the Inc. 5000 list of fastest growing companies in America for 8 years.


ASI is seeking an IT Help Desk Technician to provide technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products. We support PCs and Macs, BYOD, printers, faxes, copiers, etc. The Technician should have a mix of technical and customer service skills and be passionate about technology and helping people. The ideal candidate will have a strong commitment to learning and growing in this role. On the job and formal training will be provided so prior experience is helpful but the desire to deliver excellent customer service is a must. Our mission is to deliver IT support and services to ASI’s employees. 



  •  Provide first level contact and convey resolutions to internal customer issues 
  •  Properly escalate unresolved queries to the next level of support 
  •  Track, route, and redirect problems to correct resources 
  •  Update customer data and produce activity reports 
  •  Walk customers through problem solving process 
  •  Follow up with customers, provide feedback, and see problems through to resolution 
  •  Utilize excellent customer service skills and exceed customers’ expectations 
  •  Ensure proper recording, documentation, and closure 
  •  Recommend procedure modifications or improvements 
  •  Preserve and grow knowledge of help desk procedures, products, and services 


Required Qualifications: 

  •  High School Diploma or equivalent
  •  Ability to work independently
  •  Ability to track projects and issues to completion
  •  Excellent written and verbal communications skills



Preferred Qualifications: 

  •  1-3 years of experience in a PC/local area network support environment
  •  Excellent troubleshooting skills
  •  Knowledge of Microsoft Windows 7, 10, and Server 2012 Operating Systems
  •  Knowledge of file and printer sharing
  •  Management of Cisco routers and switches
  •  Experience in defense industry or related field
  •  Ability to move telecommunications and IT equipment weighing approximately 25 lbs.


Work Authorization/Security Clearance: 

  • May be required to qualify for Secret Clearance


For more information about this and other open positions, please visit our website at www.androsysinc.com.



AAP/EEO Statement

Andromeda Systems Incorporated is an Equal Employment Opportunity employer. As such, 41 CFR 60-1.4(a), 41 CFR 60-300.5, 41 CFR 60-741.5 as well as 29 CFR Part 471, Appendix A to Subpart A are herein incorporated by reference, to the extent applicable.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. 


Desktop Service and Support  



Security Clearance

Requires Security Clearance

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