Sep 10, 2019

Employee Relations Consultant

  • Wells Fargo
  • San Antonio, TX, USA
Full-Time Human Resources

Job Description

Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Human Resources develops and implements our "team members, candidates, and operational" strategies to support Wells Fargo's business objectives. This group manages compensation and benefits, human resource service centers, systems and payroll, team member relations and assistance, talent management, learning and development, and recruiting. We work together as One HR to make Wells Fargo an employer of choice. Our foundational success is based on the ability to operate efficiently, attract, retain, develop HR team members, strengthen controls, and scale technology infrastructure.
This is an exciting opportunity to join the ER Solutions team consulting with managers and team members.
As an Employee Relations Consultant on the ER Solutions Team, you will be responsible for the communication, guidance and education of core and common Employee Relations (ER)/HR policies. You will provide support and consultation that champions company policy, vision and values, while maintaining a focus on risk mitigation. This role also requires an adaptable approach in order to consult with a variety of leadership personalities, communication styles and expectations. This position acts as an independent, confidential resource providing clients with analysis of facts, conclusions and recommendations as appropriate.
Key Job Responsibilities:
  • Provide counsel and assistance to team members and all levels of management on ER issues.
  • Maintain accurate, timely, and required documentation of activities to ensure quality employee relations records and metrics.
  • Help research ER trends and issues.
  • Collaborates with other centers of excellence such as HR Business Partners, the Law Department, and/or Internal Investigations.
  • Routinely exercises judgment within broadly defined policies and practices.
  • Recommends or takes appropriate actions to address concerns as needed.
  • Provides front-line support in the prevention, investigation, resolution, and referral of ER problems.
  • Identification and analysis of ER issues, of a diverse scope, that require in-depth review of Wells Fargo policies and labor law legislation.
  • Maintain ability to work in a fast-paced environment and effectively manage competing priorities.
  • Exercise sound judgment and expertise within broadly defined policies and practices.
  • Conduct dispute reviews to include corrective action and performance reviews
  • Consult and build relationships with all levels of team members.
Location: San Antonio, Texas. Candidates must be within a commutable distance to the work location(s) listed on the posting. Relocation assistance is not available for these positions.
  • Multiple openings across the ER Solutions team available supporting all of Wells Fargo's lines of business and support functions.
  • Multiple Hiring Managers. Position will report to any one of the ER Managers across the team(s) that have an open position(s).
  • During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. If you are a Wells Fargo Team Member that cannot receive internal emails, in your Jobs Profile ensure that your email address is valid and updated to an address that can receive external emails outside of the banking network
  • Initial contact with you will be made via e-mail. Please check your e-mail regularly for updates.
  • If selected to move forward in the process, you will receive an invitation to complete a self-assessment by email. This will be required to be completed by the due date and time listed on the invitation. If the assessment is not completed by the day/time listed on the invitation, you will be withdrawn from consideration.

Required Qualifications
  • 2+ years of employee relations experience, human resources experience, or a combination of both.
  • 2+ years of employee relations experience

Desired Qualifications
  • 1+ year of experience with conducting investigations
  • 2+ years of experience consulting on human resources policies and processes
  • 2+ years of experience consulting on state and federal employment laws
  • Experience consulting on multiple employee relations issues that vary in scope and complexity
  • Ability to manage a high volume of Employee Relations cases
  • Experience applying policies, employment laws and regulations
  • Strong conflict resolution skills
  • Ability to work effectively in a virtual team environment
  • Ability to work independently
  • Highly refined and professional verbal and written communications
  • Ability to interact with integrity and a high level of professionalism with all levels of team members and management

Other Desired Qualifications
  • Knowledge of Human Resources Help Desk (HRHD), PeopleSoft, and virtual technology
  • Experience using a case management system

Street Address
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.



Security Clearance

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