The Store Manager CTU will report to the Operations Manager and will lead operations of a store location including assigned associates, controllable expenses, cash management, inventory control, loss prevention, safety, store appearance. This position provides leadership and direction to associates to ensure our customers have a memorable experience and the Safelite® Advantage is delivered on every job.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
Oversees the day to day operation of the store including open and closing procedures, work order management, performing the CICO (Check-In, Check-Out) procedures, providing high levels of customer service, adhering to daily scheduling and/or making necessary modifications, inventory management and proper cash handling.
Drives the team's performance to ensure key performance indicators (KPI's) meet or exceed company goals including but not limited to Net Promoter Score, Time to Serve, job completion, customer conversion and quality metrics.
In conjunction with the Quality Manager works to ensure that every technician is SafeTech certified and through training, re-training and coaching that all technicians are performing a quality install or repair on every job.
Responds quickly to customer complaints and warranty issues.
Business degree in business administration or related field desired; or comparable years of experience
Three to five years directly related experience
One plus years' experience in a supervisory role
Valid Driver's License
Experience in retail or office management including but not limited to dispatch and scheduling, inventory and fleet management and serving customers
Auto aftermarket industry experience helpful but not required
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
With more than 7,800 MobileGlassShops™ and stores in all 50 states, Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair, replacement, and calibration services in the U.S. Last year 6 million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s in only nationwide lifetime guarantee.
Safelite AutoGlass is a member of the Safelite® Group family of brands, which together, make a difference in the lives of 10 million customers annually. This leading service organization, founded in 1947, is reaching record-growth thanks to its People Powered, Customer Driven strategy. The Columbus, Ohio-based company employs nearly 14,000 people across the United States.
Safelite is so much more than auto glass! We're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization. Our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. With a career at Safelite, we’ll be the best place you’ve ever worked!