The Assistant Manager, SaaS and Application Support is responsible for managing a team of software support administrators and platform monitoring specialists. The primary focus of this team is to administer, maintain and monitor SaaS and applications across the Enterprise, providing technical solutions and repeatable/proactive processes for clients and internal users as well as collaborating with engineering and SaaS application providers to drive resolutions to core product issues.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
Lead, develop, and grow the team by providing day to day direction and by coaching, delivering continuous feedback and support to the team
Monitor and ensure that technology vendor(s) and product selection(s) adhere to Safelite principles and standards providing recommendations for continuous improvement
Advise Cloud, Enterprise Architecture and Security teams on requirements for how SaaS solutions and applications can be supported within the enterprise environment
Lead the preparation, obtain agreement and manage the IT budgets within the area of responsibility
Partner with operational leaders and management on outages, providing technical and subject matter expertise
Creates reports including but not limited to, for presentations, weekly/monthly status, and outage reports working with the cross team members to align on reporting measures to Stakeholders.
5-7 years previous experience, minimum 2 years in a supervisory or managerial role
2 years experience working in a SaaS support environment
Bachelor's degree preferred
Experience with MS Office, AS/400, and Oracle
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
With more than 7,800 MobileGlassShops™ and stores in all 50 states, Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair, replacement, and calibration services in the U.S. Last year 6 million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s in only nationwide lifetime guarantee.
Safelite AutoGlass is a member of the Safelite® Group family of brands, which together, make a difference in the lives of 10 million customers annually. This leading service organization, founded in 1947, is reaching record-growth thanks to its People Powered, Customer Driven strategy. The Columbus, Ohio-based company employs nearly 14,000 people across the United States.
Safelite is so much more than auto glass! We're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization. Our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. With a career at Safelite, we’ll be the best place you’ve ever worked!