This impactful and highly-collaborative position connects Safelite's caring personality with our keen focus on quality as the critical liaison between customers, technicians and local market teams.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. ESSENTIAL ACTIVITIES:
In collaboration with field leadership, provides organized support to all market and division locations with scheduling, routing, tracking and invoicing assistance.
Actively reviews completed work orders with technicians for accuracy prior to invoicing.
Accurately removes unused inventory from completed work orders and coordinates hotshots and add-ons with warehouses.
Maintains impressive knowledge of assigned market and takes pride in providing the best directions for technicians.
Plays a key role in our quality and service standards by checking that the proper information is on the routing manifest and work orders before technicians leave the facility
High School diploma or GED required
2+ years of customer service experience required
1+ years' experience with dispatch practices and procedures
Experience with transportation dispatch preferred
Proficient with routing and mapping devices and the geography in the areas understanding how to get from point to point in the most efficient way possible (understand traffic flow, geographic features).
Ability to provide world class customer service
Demonstrated experience with the ability to analyze situations and provide solutions
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
With more than 7,800 MobileGlassShops™ and stores in all 50 states, Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair, replacement, and calibration services in the U.S. Last year 6 million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s in only nationwide lifetime guarantee.
Safelite AutoGlass is a member of the Safelite® Group family of brands, which together, make a difference in the lives of 10 million customers annually. This leading service organization, founded in 1947, is reaching record-growth thanks to its People Powered, Customer Driven strategy. The Columbus, Ohio-based company employs nearly 14,000 people across the United States.
Safelite is so much more than auto glass! We're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization. Our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. With a career at Safelite, we’ll be the best place you’ve ever worked!