Develops, communicates, and executes the Digital technical direction, vision and strategy in conjuction with the overall Build vision and strategy as set by the VP of Build. Ensures that the digital technical direction, vision and strategy are aligned with business stakeholders such that digital capabilities and technology innovation deliver enablement to the business vision. Leads the team with digital technical expertise as it relates to best in class custom website technical architecture; design, build and operations. Leads the team with customer touchpoint technical expertise as it relates to email, SMS, 2-way text, etc. Creates and promotes strong partnerships with IT and business partners (both internal and external) with a focus on collaboration and direct communication. Exhibits leadership in the development of talent to develop high performing teams. Proven ability in performance of all human resource management responsibilites for direct reports and teams. Contributes to IT maturity in areas such as Agile, Scrum.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
Provide leadership and management to develop high performance teams, new talent and future leaders; Implement management metrics to support goal achievement.
Provides technical leadership to develop best in class digital website and customer interaction touchpoints in a custom development landscape.
Collaborate with enterprise and IT senior management to ensure alignment to vision, strategy and goals.
Relentless curiosity, interest in technology innovation and promoting forward thinking with the IT function and Digital teamColla.
7-10+ years experience and Bachelor's Degree (BA / BS / BFA) or equivalent
Experience with implementing digital custom architecture, design, build and operations utilizing modern automation techniques (Continuous integration, Continuous Delivery, Test Automation); and metric based monitoring and alerting.
Experience with Agile, Kanban, interative methodologies working in conjunction with product owners, business analysts and program/project managers.
Experience with management and supervisory practices; human resource practices; safety requirements and procedures; standard office practices;
Experience with customer e-mail, SMS, 2 way text technology preferred
Computer Skills: Word, Access, Excel, PowerPoint and either .NET, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Community Cloud preferrred
We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
With more than 7,800 MobileGlassShops™ and stores in all 50 states, Safelite AutoGlass® is the nation’s largest provider of vehicle glass repair, replacement, and calibration services in the U.S. Last year 6 million customers chose Safelite AutoGlass for its 24/7 national contact centers, advanced online scheduling, superior repair and replacement systems, and the industry’s in only nationwide lifetime guarantee.
Safelite AutoGlass is a member of the Safelite® Group family of brands, which together, make a difference in the lives of 10 million customers annually. This leading service organization, founded in 1947, is reaching record-growth thanks to its People Powered, Customer Driven strategy. The Columbus, Ohio-based company employs nearly 14,000 people across the United States.
Safelite is so much more than auto glass! We're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization. Our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. With a career at Safelite, we’ll be the best place you’ve ever worked!